• Founded, bootstrapped, and grew the luxury furniture retail company revenues, achieving rapid and sustainable growth• Directed all day-to-day operations while maintaining a 100% inventory-less business model with a catalog of over 30,000 products from 70+ world-renowned vendors• Led a team of stateside and international customer support staff, overseeing ordering, customer service, product and website support, and handling escalated customer service and billing issues• Managed the recruitment, hiring, and training processes for staff, maintaining outstanding loyalty and retention among staff and vendors• Developed and implemented detailed Standard Operating Procedures (SOPs) for all business operations, including protocols for phone, email, and live chat support• Built and nurtured relationships with over 70 international vendors and logistics partners to ensure long-lasting partnerships and competitive pricing• Oversaw and managed all marketing efforts, including SEO, SEM, SMM, trade sales, and affiliate marketing• Led sales and marketing campaigns, managing paid advertising (Google ads, social media), SEO strategy, coordinating with bloggers, affiliate marketers, and managing newsletters and email campaigns• Conducted market research to source new vendors, identifying potential partners based on brand popularity and keyword research, and negotiating contracts and promotions with vendors

• Founded and bootstrapped the company, rapidly scaling to achieve sustainable revenue growth• Led all aspects of branding, marketing, website development, operations, and customer support• Developed a range of branded products and managed all aspects of international manufacturing and logistics• Built and streamlined a complex remote customer service department utilizing a team of exceptional and devoted overseas contractors• Led a diverse team of stateside and overseas staff, including customer service representatives designers and web developers. Oversaw help desk staff and guided training and development efforts to ensure outstanding customer service.• Oversaw and managed all marketing efforts, including SEO, SEM, SMM, trade sales, and affiliate marketing• Handled publicity, working with notable national publications, and built and nurtured relationships with vendors and logistics partners to ensure competitive pricing• Directed the migration of the online platform from one e-commerce site to another, managing the movement of 40K+ SKUs• Led the profitable sale of the company in 2019, demonstrating strong negotiation and business acumen

• Directed operations to develop custom e-commerce websites for notable brands such as Funko and Marvel Collector Corps, and numerous small businesses• Specialized in B2B sales, client relations, and project management, focusing on Magento and Shopify e-commerce website design and development• Collaborated with stakeholders, building and maintaining strong client relationships, contributing to the company's steady growth• Managed a diverse team of onsite and international designers and developers • Implemented sales strategies, negotiated vendor contracts, and led project management• Managed marketing efforts, including cold email marketing campaigns and social media marketing