Union Insurance Company (UIC) offers individuals, corporates and government entities a wide array of insurance products that provide better risk coverage combined with a customer experience which is friendly, reliable and efficient. Collaborate with senior-level executives and HR team to identify organisational needs and design training solutions for leadership development, productivity optimisation, succession planning, and enhanced teamwork. Coordinate departmental budgets based on… Show more Union Insurance Company (UIC) offers individuals, corporates and government entities a wide array of insurance products that provide better risk coverage combined with a customer experience which is friendly, reliable and efficient. Collaborate with senior-level executives and HR team to identify organisational needs and design training solutions for leadership development, productivity optimisation, succession planning, and enhanced teamwork. Coordinate departmental budgets based on company requirements.• Established strategic direction for Learning & Development department; researched and analysed L&D blended learning techniques to be implemented within the organisation• Devised, directed, and evaluated comprehensive training programmes to meet regulatory requirements and align with all organisational needs• Headed Phase 2 Leadership Development programme for Senior Management; implemented programme to ensure best practice standards and instill a culture of workplace coaching• Designed company corporate strategy and planning in collaboration with company’s Head of Strategic Accounts and Senior Executives • Led Training Needs Analysis (TNA) based on annual appraisals and specific project requirements• Directed Learning Management System (LMS); analysed metrics for reporting, designed training content, and authored product and compliance tests Show less

NEXUS Group - Nexus Insurance Brokers is one of the Largest Financial Advisors in the Gulf Cooperation Council region offering a composite suite of insurance, savings and investment products to both Corporate and Individual clients from a range of international and domestic product providers.Role and Responsibilities:• Develop and implement training programmes for the Sales Force within the Nexus Group• Maintain key course programmes up to date, reviewing and updating on a… Show more NEXUS Group - Nexus Insurance Brokers is one of the Largest Financial Advisors in the Gulf Cooperation Council region offering a composite suite of insurance, savings and investment products to both Corporate and Individual clients from a range of international and domestic product providers.Role and Responsibilities:• Develop and implement training programmes for the Sales Force within the Nexus Group• Maintain key course programmes up to date, reviewing and updating on a regular basis• Deliver induction programmes and ensure that all new sales consultants are evaluated and “signed-off” as competent for their role• Monitor the effectiveness of training: 2012 results vs. 2013 results - Application count for new recruits increased from 319 to 599 (53%), premiums written increased from $1,290,879 to $2,083,457 (43%) and Quick Start Award winners increased from 10% to 19% (52%)• Test the competence/learning needs of trainees• Evaluate training needs with Training Development Director, and other, and plan training programmes accordingly• Conduct continuing education training• Deliver through a variety of methods including but limited to, classroom training, demonstrations, field training, meetings, conferences, workshops, coaching and mentoring• Create learning materials including brochures, hand-outs, multimedia visuals and presentations• Provide management and statistical information• Ensure training and contents are compliant with regulatory rules and legal requirements Show less

As part of Capita’s contract with Volkswagen Group UK, I delivered training to delegates to four Volkswagen group manufacturers. On-going personal development training events for Sales and Aftersales staff and managers, senior managers, brand managers and Heads of Business for dealerships. Product launch events and in-centre training. Delivery of at least 28 different training courses - Sales, Aftersales, Brand Induction, new product releases and brand specific courses for Audi, Volkswagen… Show more As part of Capita’s contract with Volkswagen Group UK, I delivered training to delegates to four Volkswagen group manufacturers. On-going personal development training events for Sales and Aftersales staff and managers, senior managers, brand managers and Heads of Business for dealerships. Product launch events and in-centre training. Delivery of at least 28 different training courses - Sales, Aftersales, Brand Induction, new product releases and brand specific courses for Audi, Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, Seat and Skoda.  Webinar. Administer, host and present webinars for 300 delegates on new systems releases, course pre-requisites and course follow-up material.  Training courses delivered using TAP methodology measured over 3 competencies and incorporating Discovery Insights personality profiling exceeding the required 156 training man days per year as part of a team of 18 Commercial trainers.  Key Performance Indicators. Exceeded KPI’s required – 4.7 was required average for 2012 was 4.8 across 4 personal measures of activities, sensitivity, presentation skills and knowledge.  Maintain Sales, Aftersales, Personal Development and brand induction trainer’s guides, power point material and delegate workbooks to TAP format.  Mentoring and coaching training team members through online learning of Finance and Insurance programme for sales executive course. Central Launch Training. Delivery of new product launches at venues across Europe to dealership staff, managers and Head of Business.  Support material. Compile comprehensive reports of course exemptions ensuring the course profiles on the online booking system were clear for delegates to attend the correct for their accreditation route. Show less

Reporting to the Director of Training and Management Development and covering the UK • Training new and existing sales agents and senior managers across the organisation, at a central training centre and satellite venues• Providing sales process training including opening, objection handling and closing• Briefing sales agents on company health product range, regulatory requirements and applicant eligibility criteria • Working with sales leaders and managers to develop their… Show more Reporting to the Director of Training and Management Development and covering the UK • Training new and existing sales agents and senior managers across the organisation, at a central training centre and satellite venues• Providing sales process training including opening, objection handling and closing• Briefing sales agents on company health product range, regulatory requirements and applicant eligibility criteria • Working with sales leaders and managers to develop their business through provision of training to the team• Developing and structuring training activities to support company objectives• Running training sessions ranging from 1.5 - 4 days on communicating with confidence, products from a customer perspective, business presentations, putting the customer first, regulatory, DPA, money laundering and compliance • Assisting with a change in focus and structure of the business by training managers to become trainers themselves• Coaching all company middle manager on how T&Cs, supervisory rules and how to get the best from sales agents• Assessing the behavioural skills of middle managers using the TSM model, and providing subjective feedback to improve their training skills• Adding value to existing sales agents through Continuous Professional Development training • Delivering courses of 5-7 days on sales process training and product knowledge training• Delivering the company 5 day induction programme for new recruits at central training venue• Managing training stock, resources and training aids to distribute amongst training department Show less

Responsibilities• Composing and selling bespoke units tailored to customer requirements and ranging in cost from £1K to £40K, including secure mobile storage, fencing, toilet units, meeting room generators and offices • Managing existing accounts and developing new business through sales and hire of equipment to a range of clients from County Councils to major construction companies such as Robert McAlpine • Attending site visits to assess access, stacking of units and Health &… Show more Responsibilities• Composing and selling bespoke units tailored to customer requirements and ranging in cost from £1K to £40K, including secure mobile storage, fencing, toilet units, meeting room generators and offices • Managing existing accounts and developing new business through sales and hire of equipment to a range of clients from County Councils to major construction companies such as Robert McAlpine • Attending site visits to assess access, stacking of units and Health & Safety requirements (CSCS certified)• Negotiating prices and preparing competitive quotations• Developing new business opportunities through telephone and face to face cold calling and referrals and approaching inactive accounts• Updating CRM and customer recognition database on a daily basis • Dealing with any queries pertaining to accounts Show less

Recruit and manage a sales team in Yorkshire, UK. In addition to selling new business, the role included field training newly qualified sales people to the company standard as well as ongoing training for enhanced sales skills. Daily business checks and reporting to senior manager to ensure compliance and correct remittance.