Danny Warren Email & Phone Number

Springfield, Mo, Us

New Plymouth, Id, Us

Pod Captain and Tester for implementation of new development, production bug fixes, and updates to current Truckstop web-based and mobile client-facing software/APIs. Specifically for Registry Monitoring Insurance Services: (RMIS) is the leader in compliance monitoring for transportation, property management, and more. Testing includes verification of XML, Google Analytics Tagging, SQL, JSON scraping, use of POSTMAN, Lucid Flowcharts, etc. As a pod captain I work closely with both onshore, and offshore, development and QA cross-functional teams, acting as a mentor for QA partners, and removing blockers to complete sprints on time.We use Jira, Asana, and Microsoft Teams for Project/Test tracking. Projects follow Agile Scrum workflow. Development of test plans, scenarios, scripts, and procedures for testing; performing testing on Web and Mobile platforms, tracking and testing of bugs. Key role in tracking, triage, and resolution of defects.Regular communication with Scrum Masters, Implementation Analysts, and Developers.

Galveston, Texas, Us

Testing legacy client-facing software for Property and Casualty insurance and Commercial insurance, adding and testing changes to back end software. Testing implementation of Duck Creek Technologies web based client-facing software, testing new development and implementation working with both onshore, and offshore, development teams and Business Analysts.Use SDLC, Azure DevOps, and Microsoft Teams for Project/Test tracking. Projects use DevOps with Agile Scrum workflow. Development of test plans, scenarios, scripts, and procedures for testing. Involved in project requirements analysis. Key role in tracking, triage, and resolution of defects.Regular communication with Projects Manager, Business Analysts, and Developers.

Galveston, Texas, Us

Data Analysis of a large Data Warehouse, with business tools such as Cognos and Microsoft SQL Server. Quality Analysis of developers work on Data Warehouse and conversion from Oracle and DB2 to IBM Netezza Star Schema. Responsible for testing Data Warehouse Extract, Transform, and Load process as well as DW production environment and associated Business Intelligence solutions (ie Cognos). Use of TFS and Excel for development of test plans, scenarios, scripts, procedures for testing, and test tracking. Involved in project requirements analysis. Creation and maintenance of automated test scripts as well as manual testing.Key role in tracking, triage, and resolution of defects.Regular communication with Projects Manager, Business Analysts, and Developers.Extensive experience in writing Transact-SQL queries in Microsoft SQL Server 2008r2 and 2012.Use of Microsoft Visual Studio 2013 - Team Foundation Server - Test Manager for bug tracking and reporting project analytics.

Springfield, Mo, Us

Planning and install of security devices -- burglary, fire, and surveillance in financial, commercial, and residential applications. Set up of devices to communicate through established site networks, and set up of internal POE camera network. Set up of programming/surveillance software. Training end users on use of equipment and software.Troubleshooting network issues, software issue, and device failures. Provided remote support via phone and/or computer connection. Routine service on security, surveillance, and ATM devices.

Greenwood Village, Colorado, Us

Performed analysis of survey data for Hewlett Packard and call center metrics to identify trends, root cause analysis, and propose action plans to meet and exceed goals. As the Lead/Senior QA for the HP project, I led the international team from the Philippines and Mexico. I compiled raw data into Access and Excel, then used queries on the data to identify trends or insights, and created weekly PowerPoint presentations to present to HP client. Created internal PDF reports for KPI, and interactive Excel corrective action tracking sheets. I reviewed customer interactions for fraud or other behavior not in compliance with company process and prescribe appropriate corrective action. Provided mentoring and technical support assistance to front line agents, and led team meetings with other site QA agents to streamline process.Other miscellaneous work with Access, SQL, html/css, Sharepoint, Word, and Excel to assist other projects.

Springfield, Mo, Us

{ Primary technical representative for 7 states (western region).{ Team leader of 9 support technicians.{ Provided phone, email, and remote connection support for field technicians installing burglary and fire alarms, access control, as well as various network monitoring devices.{ Performed physical troubleshooting and testing of equipment returned for evaluation.{ Development of web-based training modules for company products (involving HTML/CSS, Photoshop, and Trainersoft)

Bachelor’S Degree, Microbiology, General

Associate Of Arts And Sciences (A.A.S.), Entertainment, Media Production

Associate Of Arts - Aa, General Transfer

Education record