Product Line Manager for the Sample Management Product Line

Product Manager of Scientific Registration

• Manage a global, high visibility, high impact project for the Sample Management Group with distributed teams, varying requirements by location, and sub-projects in different stages of completion across sites. • Lead the creation of a $8M global order fulfillment system from the ground up. Product is part of a $45M program and serves as a messaging hub in addition to the fulfillment UI.• Served as the overall program manager while that position was being sourced.• Staff and… Show more • Manage a global, high visibility, high impact project for the Sample Management Group with distributed teams, varying requirements by location, and sub-projects in different stages of completion across sites. • Lead the creation of a $8M global order fulfillment system from the ground up. Product is part of a $45M program and serves as a messaging hub in addition to the fulfillment UI.• Served as the overall program manager while that position was being sourced.• Staff and manage the development team across multiple sites.• Work with the key development resources to introduce a 5-tier SOA architecture. Responsible for choosing the architecture. • Responsible for the integration to three global upstream systems as well as four distinct downstream automation systems. Product designed to easily extent to future downstream systems.• Implemented an agile framework that fits the business and project needs.• In charge of the project from charter through delivery including creating a backlog and roadmap for future needs.• Chief evangelist for the Atlassian collaboration suite including authoring best practices and recommending plug-ins.• Called upon to run a targeted team addressing an historical product with stability issues. Team successfully stabilized the product and produced a series of observations for organizational process improvement. Show less

• Lead a diverse team of technical resources supporting the products and services central to both the Fresenius clinical settings and corporate environments. Responsible for vendor management and contracting on product and staff augmentation needs.• Hired to manage a team and a suite of products that had lapsed into a state of over-budget, over-schedule projects delivered with poor quality.• Owner of an initiative to implement true Service Management across the IT organization –… Show more • Lead a diverse team of technical resources supporting the products and services central to both the Fresenius clinical settings and corporate environments. Responsible for vendor management and contracting on product and staff augmentation needs.• Hired to manage a team and a suite of products that had lapsed into a state of over-budget, over-schedule projects delivered with poor quality.• Owner of an initiative to implement true Service Management across the IT organization – implementing new processes, driving business transformation, and delivering proactive monitoring.• Define an environment management and change control process to prevent downtime and drive consistency across complex environments.• Rebuild a team of technical project managers that had become under-staffed due to attrition and transfer.• Lead the resolution of escalations across the Fresenius product suite including Siemens Clinicals and Siemens Financials; ensuring that key projects stay on track.• Product owner and technical owner of Oracle Identity Manager – responsible for leading corporate-wide security and provisioning initiatives. Show less

• Responsible for the product development organization for the Perioperative and Critical Care product line that includes on-shore (Wakefield, Chicago) and offshore (Chennai and Barcelona) development centers. Staff of 45 – including Software Quality resources, $7M budget.• Overall owner of the product line that implemented SOA with Microsoft technologies for the first time in a large scale, enterprise system.• Responsible for Release Engineering across all of product development.•… Show more • Responsible for the product development organization for the Perioperative and Critical Care product line that includes on-shore (Wakefield, Chicago) and offshore (Chennai and Barcelona) development centers. Staff of 45 – including Software Quality resources, $7M budget.• Overall owner of the product line that implemented SOA with Microsoft technologies for the first time in a large scale, enterprise system.• Responsible for Release Engineering across all of product development.• Introduced and leveraged SCRUM Agile Software Development methodologies to guide product development activities within a regulated environment on first large scale project within Picis; handled logistical issues including managing scrum with 90+ resources, spread over three development centers and various remote employees.• Established software development processes to comply with the unclassified medical device FDA regulations.• Upcoming release will support IHE XDS standards using CCD and CDA to participate in HIEs for increased interoperability.• Led and motivated teams to their highest achievement through the difficult challenges of constant business and healthcare market changes including mergers and acquisitions.• Led development effort for products meeting the ARRA/HITECH Meaningful Use requirements to meet federally mandated aggressive timelines keeping Picis competitive in the market.• Addressed performance and quality issues increasing client satisfaction scores consistently over 6 quarters including tracking, reporting on, and analyzing the root cause of all defects.• Improved engineering quality by minimizing defects and improved client enhancement management increasing client adoption of Picis software and willingness to upgrade to newer platforms reducing support and maintenance costs. Show less

• Managed the first successful full maintenance release of the product to clean up legacy quality issues and defects; engaged all resources throughout development regardless of reporting structure and kept them engaged through successful release.• Developed and implemented plan to transfer Barcelona based staff to US as US employees to come closer to the “24 hour work day” and to better support our US client base; model is a success and is still in use today.• Fixed the support model… Show more • Managed the first successful full maintenance release of the product to clean up legacy quality issues and defects; engaged all resources throughout development regardless of reporting structure and kept them engaged through successful release.• Developed and implemented plan to transfer Barcelona based staff to US as US employees to come closer to the “24 hour work day” and to better support our US client base; model is a success and is still in use today.• Fixed the support model for European clients who saw inadequate issue resolution due to a lack of corporate focus.• Authored and implemented a policy to control and monitor the flow of support issues from Level 2 Operations to the Sustaining Engineering team including championing the hiring of true Level 2 technical resources within the Operations organization.• Both as Director and VP, took over portions of the product suite that had little discipline and process and quickly rolled them into the corporate Software Development Lifecycle (SDLC) model to ensure quality, on time delivery.• Managed a Veterans Affairs (VA) project with no Product Management or SQA involvement and was able to drive the team to deliver a working VA product with major customizations and pass the strenuous VA certification to enable Picis to sell into the very difficult but very strategic VA market. Show less

• Main contributor to fundamental changes to the SDLC allowing for greater quality through repeatable processes.• Key part of a team assigned to outsource the internationalization of OR Manager including responsibility for GUI design and workflow as GUI was changed to accommodate European languages to sell outside of the North American market.• Implemented a process to document unit tests and standardize build readiness documentation to hand cleaner deliverables to Software… Show more • Main contributor to fundamental changes to the SDLC allowing for greater quality through repeatable processes.• Key part of a team assigned to outsource the internationalization of OR Manager including responsibility for GUI design and workflow as GUI was changed to accommodate European languages to sell outside of the North American market.• Implemented a process to document unit tests and standardize build readiness documentation to hand cleaner deliverables to Software Quality.• Conceived, authored, and drove to completion a “Feature Pack” process to safely add features to maintenance releases with minimal risk.• Original member of the team forming the Picis Quality System – instituted to ensure overall product quality and meet FDA compliance and achieve ISO certification. Author and contributor for several processes.• Member of a Global Integration Team assigned to plan, implement, and oversee an augmentation plan with a partner in India – the first off-shoring project in the company’s history.• In 2004, Picis entered into a partnership with IDX and British Telecom to deliver software to England; OR Manager localized for the UK and re-branded as Theatre Manager.o Responsible for overall management of project – including coordinating with global resources in Seattle, London, and Barcelona.o Staffed team from 11 to 22 (mixes of full-time and contract employees) in two months; the first time Picis had staffed a project on this scale.o Mentored other managers on the hiring process for full-time and contractor placement through recruiting agencies.o Staffed project based on assumptions from high-level requirements; responsible for the assumptions and the estimates; met a hard-delivery deadline set before requirements were written.o Sole author of the process to deliver Service Packs on a UK demanded two-week cycle; process is in place and working to the CMM Level 5 demands of British Telecom. Show less

• MSM’s first employee to be designated a Technical Project Lead.• Responsible for managing all development projects and resources for the OR Manager development team – MSM’s leading product.• Solely responsible for the technical direction of the product.• First lead or manager at MSM to implement detailed project plans, design documentation, functional specifications, and documented/repeatable client installation and upgrade processes.• Developed HL7 interfaces to other vendor… Show more • MSM’s first employee to be designated a Technical Project Lead.• Responsible for managing all development projects and resources for the OR Manager development team – MSM’s leading product.• Solely responsible for the technical direction of the product.• First lead or manager at MSM to implement detailed project plans, design documentation, functional specifications, and documented/repeatable client installation and upgrade processes.• Developed HL7 interfaces to other vendor HIS applications – a major component to ensure closing sales deals.• The employee chosen to participate in the pilot program for MSM’s new telecommute initiative – responsible for defining process to ensure the telecommute policy would be successful for the company and the employee. Show less

• Support Developer for financial Applications: Billing/Accounts Receivable, Materials Management, General Ledger, Payroll/Personnel. • Researched issues, resolved defects, developed customizations, and developed interfaces to other systems in the clients’ hospitals. • Project coordinator for client upgrades to new releases of software.