Dan R. Email & Phone Number

Brisbane, Queensland, Australia

Communications and Reporting | Business Serivces Unit | Office of the Deputy Director-General | Policy, Planning and Invesment Division• Expertise in guiding branches on IT/digital policies, procedures, and systems.• Collaboration in digital solution development (e.g., SharePoint to Cloud, Workflows, PowerApps).• Management of Division's intranet, including PPI Portal and Business Services Unit pages.• Development of best practices for intranet content management.• Staying updated on intranet management and information architecture trends.• Proficient in business data analysis and interpretation.• Teamwork with cross-functional groups for data integration.• Conducting detailed business analyses for specific queries.• Delivering personalized training and organising SharePoint sessions for Division users.

Brisbane, Queensland, Australia

Road Manager Policy | Heavy Vehicle Policy Team | Heavy Vehicles and Prosecutions | Land Transport Safety and Regulation Branch | Customer Services, Safety and Regulation Division• Research and analyse data, legislation, and policy pertaining to the Land Transport Safety and Regulation Branch.• Manage and allocate public correspondence and essential business activities within the Road Manager Policy team.• Offer project support through data analysis and statistical report generation.• Draft various documents including correspondence, reports, briefing notes, and submissions.• Engage and consult with diverse stakeholders on various initiatives.• Cultivate and sustain effective relationships with clients and stakeholders, including internal departments and external agencies.• Operate independently or collaboratively to execute tasks for heavy vehicle road manager policy initiatives as needed.

Brisbane, Queensland, Australia

Contracted with the Department of Transport and Mains Roads, Heavy Vehicle Access Team.• Process Class 1 Oversized and Overmass Permit applications for Clark Creek Windfarm Project.• Accurately process Heavy Vehicle permit applications, ensuring quality document management.• Provide prompt responses and advice to TMR Regions and external organizations on class permits.• Use information systems for data input, update, extraction, and synthesis related to permit processing.• Address queries, compliments, complaints, and appeals.• Collaborate with various agencies, transport bodies, and QPS as directed.• Draft and review departmental correspondence according to standards.• Deliver work to meet business outcomes, performance indicators, and deadlines.• Promote a safe and healthy workplace, comply with health and safety laws and policies.• Uphold principles in the Code of Conduct for the Queensland Public Service as required by law.

Australia

Worked in the Registry of Births, Deaths and Marriages branch under the Operations and Customer Contact Teams.• Performed administrative tasks to boost Registry efficiency, aligning with Key Performance Indicators.• Upheld compliance with Registry's administrative systems, enhancing service quality for customers and stakeholders.• Exercised sound judgement for escalating non-standard issues, and actively pursued self-improvement and knowledge sharing.• Managed databases, registers, and files accurately, adhering to departmental guidelines.• Fostered a team culture promoting collaboration, innovation, performance, and positivity.

Brisbane, Australia

Contracted with the Department of Communities, Disability Services & Seniors under the Community Recoveries team's operations.

Brisbane, Australia

Worked in the Blue Card Services Team.• Delivered accurate, timely services in word processing, spreadsheets, task registers, and databases.• Requested and clarified information from stakeholders about the blue card system, recorded all communications.• Managed workload efficiently, monitoring emails, updating databases, and delegating tasks.• Identified incomplete applications, confirmed employment statuses, and verified contact details while maintaining confidentiality.• De-identified personal/confidential information in sensitive documents.• Actioned received documents, updated database information accurately, audited files for application prioritization.• Performed general office duties including filing, photocopying, and managing information receipt.• Participated in training, assisted in training new staff, and provided business improvement feedback.

Kedron, Queensland, Australia

Consultant for the Public Service Business Agency. Queensland Emergency Services.• Resolved incoming customer queries by diagnosing and troubleshooting technical issues.• Documented support cases, detailing problem descriptions, diagnosis, and solutions in the help desk system.• Escalated complex issues to the tier 2 support team when necessary.• Conducted follow-ups with customers to ensure their technical issues were resolved.• Participated in regular training sessions to stay updated on the latest product updates and IT procedures.

Milton, Queensland, Australia

Collections Officer. Communications Team.• Contacted debtors to negotiate repayment plans and to discuss outstanding debts.• Recorded all communication with debtors in the company's database for future reference.• Reviewed clients' financial situations to assess their ability to repay their debts.• Escalated unresolved cases to management for legal action or further negotiation.• Collaborated with the team to reach monthly collection targets.

Diploma Of Leadership And Management (Accelerated), Organisational Leadership

RTO Code: 0275

Diploma Of Business, Business Administration, Management And Operations

RTO Code: 0275

Sitss00039 Mentoring And Supervision Skillset, Business Administration And Management, General

Activities and Societies: SITXCOM005 Manage Conflict SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001.

Bachelors Of Paramedic Science, Paramedicine

Activities and Societies: Student Cohort Representative Treasurer of the UQ Paramedic Science Student Council Attended the Student.

Bachelor Of Nursing, School Of Nursing

High School Diploma, High School