Director of MSP IT support administration, senior systems administrator, & network architect. - Direct a team to support clients across Delaware from desktop support thru advanced network design. - Design and implement secure CMMC compliant networks following NIST, ITAR & PCI guidelines. - Ensure client satisfaction & system resiliency against equipment failure or security attack. - Optimize infrastructure performance using converged virtualized infrastructure or cloud migration. - Maintain numerous in-depth network & systems documentation for increased visibility and reference.

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Microsoft Certified Instructor & IT Academy Administrator Designed entire “Live” lab experience & interview agenda to better prepare students for the fieldTechnical training includes student assessment, lesson plan development & presentation for:» Microsoft Office Applications» COMP-TIA Net+, A+, Security+» Microsoft Server 2022, 2019, 2016, 2012 R2 Infrastructure and AD Config.» Advanced Networking with Cisco » Remote User Support & Help Desk IT Support Technician

Research & specify new & innovative technologies used to implement project criteria to create a unique design for each client and environment for maximum usefulness and enjoymentIntegrate media, security and home automation technologies for maximum client utilizationArchitect & implement SOHO networks exclusively for the unique needs of each clientDesign & install complex CCTV & security alarm systems that are easy to use both local & remoteDeveloped predictive installation model to better estimate cost and labor, more accurately quoting customer pricing, reducing project waste and increase profit & productivityNegotiate vendor services & initiate customer interaction ensuring complete satisfaction

International IT InstructorTechnical instruction of specific vendor provided material to qualified business professionalsAssisted students one-on-one or in groups for lab demonstrations, troubleshooting & presentations

Diagnosed, researched and implemented network & PC solutions to restore or enhance service to as much as 10x current performanceDelivered support and training across multiple platforms reducing service tickets by over 85%Executed server deployments, network rollouts, in-place server upgrades, network strengthening, PC rebuilds & system upgrades on-site and remote maximizing business productivityDeveloped several detailed processes to assist in uniform & structured technician service implementation for both on-site and remote clients minimizing user downtimeOptimizing an on-site SharePoint resource, I designed a more structured method of obtaining client information and access for enhanced service satisfaction and technician efficiency

Supervised all aspects of the store’s operation and reviewed profit & potential by category & season to train managers to improve their areaMaintained & directly oversaw all pricing integrity, delivery, merchandising & receiving processes to maximize sales and minimize loss and service issuesOrganized classes & trained current and prospective managers on structured Lowe's processes & report analysesWorked with vendors and merchandising teams to develop and maintain attractive store displays for maximum sales impactWorked with the management team to maintain all personnel hiring, reviews & budget control decisions for a store staff of up to 200 employeesSupervised proper inventory audit controls & loss discovery for decreased inventory losses store wide achieving top store bonuses for inventory control

Diagnosed, repaired & optimized PC systems, network connectivity & printing issuesSetup & personalized mail & media systems including user data & outlook setupManaged remote users accessed via secured VPN over web interface