Danial Sadozai Email & Phone Number

Sugar Land, Texas, United States

• Drove a 19% increase in customer retention and 12% enrollment growth across 3 franchise centers by aligning franchise owners andinvestors on strategic business objectives• Spearheaded operational projects, developing real- time KPI dashboards in Excel to monitor customer satisfaction, team performance, andfinancial health, driving informed decision- making• Facilitated cross-functional coordination across curriculum development, sales, and operations using Agile methodologies and Asana,improving workflow efficiency and project completion rates

Houston, Texas Area

• Led a team of 25+ employees, driving a 42% increase in annual revenue through consistent new enrollments and improved client retentionstrategies• Built customer loyalty programs and developed training programs thru Trainual to enhance the customer service experience, increasingcustomer satisfaction/retention rates• Implemented operational improvements that reduced staff turnover and resulted in better client satisfaction scores

Houston, Texas Area

• Increased store profitability by 22% through data- driven budgeting, sales process optimization, and cross-functional collaboration toenhance operational efficiency• Led collaborative store redesign initiatives, utilizing project management tools to effectively manage budgets, timelines, and vendor relations• Developed and launched customer loyalty and staff training programs, increasing customer satisfaction by 18% through improved serviceconsistency and employee performance

Houston, Texas Area

• Oversaw operational, administrative, and fiscal management activities of retail locations, including achieving top-line revenue targets and managing labor according to company expectations• Collaborated with Store Managers to identify and participate in local marketing events to facilitate relationships with local schools and organizations• Create succession plans for each retail location to support continued growth of company, effectively communicating strategies with the franchise owners and Executive Director• Promoted and trained roughly 20 managers from within company, building loyalty, and trust

Houston, Texas Area

• Maximized sales and customer retention through community outreach program • Assured outstanding customer service to all faculty, staff and students while on sales floor• Assisted with marketing campaigns, visuals, purchase orders and re-stocked products• Trained 14 new employees on opening and closing procedures and store policy• Represented nonprofit at three university events per semester