Danial Sadozai Email & Phone Number

Sugar Land, Texas, United States

• Drove a 19% increase in customer retention and 12% enrollment growth across 3 franchise centers by aligning franchise owners andinvestors on strategic business objectives
• Spearheaded operational projects, developing real- time KPI dashboards in Excel to monitor customer satisfaction, team performance, andfinancial health, driving informed decision- making
• Facilitated cross-functional coordination across curriculum development, sales, and operations using Agile methodologies and Asana,improving workflow efficiency and project completion rates

Houston, Texas Area

• Led a team of 25+ employees, driving a 42% increase in annual revenue through consistent new enrollments and improved client retentionstrategies
• Built customer loyalty programs and developed training programs thru Trainual to enhance the customer service experience, increasingcustomer satisfaction/retention rates
• Implemented operational improvements that reduced staff turnover and resulted in better client satisfaction scores

Houston, Texas Area

• Increased store profitability by 22% through data- driven budgeting, sales process optimization, and cross-functional collaboration toenhance operational efficiency
• Led collaborative store redesign initiatives, utilizing project management tools to effectively manage budgets, timelines, and vendor relations
• Developed and launched customer loyalty and staff training programs, increasing customer satisfaction by 18% through improved serviceconsistency and employee performance

Houston, Texas Area

• Oversaw operational, administrative, and fiscal management activities of retail locations, including achieving top-line revenue targets and managing labor according to company expectations
• Collaborated with Store Managers to identify and participate in local marketing events to facilitate relationships with local schools and organizations
• Create succession plans for each retail location to support continued growth of company, effectively communicating strategies with the franchise owners and Executive Director
• Promoted and trained roughly 20 managers from within company, building loyalty, and trust

Houston, Texas Area

• Maximized sales and customer retention through community outreach program
• Assured outstanding customer service to all faculty, staff and students while on sales floor
• Assisted with marketing campaigns, visuals, purchase orders and re-stocked products
• Trained 14 new employees on opening and closing procedures and store policy
• Represented nonprofit at three university events per semester