- Build and establish rapport with key accounts.- Assist in monitoring numerous orders and from various clients to ensure they deliver in time and in good order by partnering with various production vendors. - Respond to various client emails and questions.- Follow up with quoted orders to drive new sales.

• Built and established rapport with key accounts.• Monitored dozens of customer accounts and orders at any one time. • Keep orders on schedule by working as a cross functional team to make sure product arrived, run, and shipped on time.• Prioritize and enter customer orders in ERP based on lead times and customer requirements ensuring all needed work order information is provided for other departments accurately.• Respond to client emails, questions, and quote requests throughout the day.• Train new CSRs and assist with their questions and orders as needed.• Keep other CSRs updated with new and revised standard operating procedures.

Provide complete day-to-day control of Sourcical on eBay and Sourcical.com. eBay listings and sales turned Sourcical into an eBay PowerSeller and Top-Rated Seller within a few months which has been maintained for years. Overall efforts resulted in thousands of sales in over $200,000 in value and sales have increased every year.As customer relationship manager created a personal experience for buyers that resulted in an increase of new and repeat customers. Also develop sales from inquiries to Sourcical.com and eBay listings.Conduct market research for current product lines and use that information to improve copy, photos, and control price points. Also research new product lines to add for sale. Duties also include: monitoring and managing inventory levels, purchase of additional product, quality control, and entering thousands of orders.Project manager for development of Sourcical.com and Sourcical on eBay including search engine optimization (SEO) and creating and maintaining Google AdWords advertising campaign.Use social media (Twitter, Facebook, Google+, etc.) to interact with customers and build relationships and to market various companies and websites.Package and ship sold items while determining the most cost effective and efficient way to ship products which saved thousands.

Created descriptions for thousands of items including aircraft and machines through research on the internet and other sources.Optimized keywords (SEO) for use in eBay search engine to enhance item visibility and increase sales. Efforts put the store in top 5% in company sales.As customer service rep discussed services and options with leads. Also appraised value of customer items through online research, checked-in items, and negotiated lower cost listing terms that both saved money and increased sales dollars.Continually improved efficiency and sales through ongoing training in eBay best practices and corporate software updates.Assisted in managing customer's $500,000 account.