• Manage and lead production team, consisting of Project Coordinators, Assistant Project Coordinators and Fulfillment Associate.• Ensure Accounts team is properly supported• Lead weekly team meetings to ensure goals are met and issues are resolved • Ensure outstanding customer service levels are upheld to the client, the team is efficient and best supporting the sales team. • Coordinate with the sales and marketing manager to find the best way to support sales and project team.• Lead efficiency and process improvement projects for the team.• Manage the fulfillment associate schedule, the staff and oversees our internal processes for efficiency. • Coordinate and communicate with the sales, production, logistical partners and fulfillment team for all internal projects to ensure proper scheduling and managing of the projects go smoothly. • Maintain Fulfillment Calendar in collaboration with the Accounts team• Ensure internal mailings are sent on time and correctly.• Monitor internal pricing and profitability for mailings. • Manage and coordinate the schedule and duties of the fulfillment associate(s)• Monitor procedures to ensure they are followed and find ways to be more efficient• Continually seek process improvements and profitability opportunities for fulfillment, kitting, and mailing.• Optimize the use of software tools, including ShipStation and Commonsku, to enhance efficiency.

Manage orders in production from PO submission through delivery to client• Work with production partners to ensure orders are correct and meeting the client’s timeline• Address issues during production such as delays or inconsistencies with PO• Assist Account Manager with submitting PO’s and addressing client questions • Utilize CommonSku for order management and data tracking• Improve processes regarding order tracking and project success• Follow up on quotes and orders to ensure project is moving along• Communicate with clients regarding ship dates, samples, status of orders, and resolving of any delays or issues with production• Submit artwork for licensing approval when necessary• Work with Account Managers and team to ensure consistent growth while ensuring the absolute best customer experience for our clients/partners

• Manage orders in production from PO submission through delivery to client• Work with production partners to ensure orders are correct and meeting the client’s timeline• Address issues during production such as delays or inconsistencies with PO• Assist Account Manager with submitting PO’s and addressing client questions • Manage mailing and fulfillment projects, including in-house fulfillment orders• Utilize CommonSku for order management and data tracking• Improve processes regarding order tracking and project success• Follow up on quotes and orders to ensure project is moving along• Communicate with clients regarding ship dates, samples, status of orders, and resolving of any delays or issues with production• Submit artwork for licensing approval when necessary• Work with Account Managers and team to ensure consistent growth while ensuring the absolute best customer experience for our clients/partners

• Manage over 120 Burger King projects simultaneously including new store and remodels from design to installation • Lead Project Management team by facilitating resource planning and scheduling with internal Design, CAD, Production and Procurement, Technical Services and Field Service teams• Facilitate cross-functional internal teams to ensure major project milestones are achieved, internal lead times are protected, and that the customer receives a seamless, turnkey service experience• Successfully lead cross-functional teams to implement new Burger King décor portfolios per direction from Burger King Corporate• Assist team of independent sales reps by quoting projects and providing project updates• Compile and send sales forecasting reports to management and Burger King Corporate• Coordinate with production and engineering teams to ensure product availability and that product is made according to specified plans• Perform competitive cost analysis and adjust costs and margins to maintain competitiveness • Work with general contractors and installers during installation and answer product questions and follow up on punch list items

• Oversaw McDonald’s front service counter program and managed over $2,000,000 worth of counter orders• Managed all McDonald’s restaurant customer service inquiries in Canada and Western U.S.• Assisted Project Managers by placing orders required after installation of major remodels• Worked with customer service team to implement the Create Your Taste program in specific McDonald’s test markets and collaborated to streamline the order intake and delivery process• Managed warranty/re-work requests by determining resolutions for damaged or missing products• Followed up with customers regarding past-due invoices and payment issues• Worked with field services team to set up decor installation appointments with installers

• Increased job advertisement revenue by 82% • Managed and processed all SBM membership registrations • Prospected new members and assisted with membership sign-up• Prepared work orders for creation of reports and communications materials• Managed annual meeting registration process and on-site registration desk• Assisted in annual meeting preparation and planning• Updated online calendar of events for SBM website using online content management system• Secured advertising agreements with relevant professional associations• Managed and coordinated weekly eNewsletter to society members

• Prepared and coordinated meeting materials, took and distributed minutes, and assisted with coordination of strategic planning materials for Board of Directors and • Managed SCDM certification process, including: maintenance of accurate filing system for tracking of applicant status, processing applications, coordinating review process, communicating results to candidates, updating transcripts, and providing on-going updates to lists of applicants.• Managed SCDM membership process by processing membership applications and payments.• Answered U.S. and international applicant inquiries vie email and telephone and followed-up as needed with top quality customer service.• Managed processing of SCDM invoices in a timely manner and use of company credit card.• Assisted with various clients including the Immune Deficiency Foundation Annual Conference in Arizona.

Discussed and planned ways to increase ASAE's membership, improve processes, and further add to the ASAE website in order to further benefit current and prospective members.

Managed ten advisor's calendars through upholding demanding appointment schedules and deadlines and retrieving confidential files and transcripts.Created and distributed important departmental announcements to students.Answered general advising questions for current and prospective students through telephone and face-to face communication.Assisted with New Freshmen Orientation by organizing needed materials for guests and introducing prospective students to new computer systems and to the university advising process. Trained new student employees through hands on projects and teamwork.Multitasked and efficiently completed special projects for advisors as assigned.

Managed and performed weekly check run with extreme attention to detail.Accurately entered and updated all invoices into company database.Established new vendor accounts in company software system. Maintained efficient invoice filing system of confidential employee files and invoices.Participated in multiple audits by researching lost or questionable invoices and files as needed.