Helpdesk Specialist
Current• Security Administrationo Manage Exchange related tasks such as mailbox and group creation and management, assigning Azure and Exchange 365 Permissions and Teams management. Also worked with WSUS for system updates.o Managed AD Account and Group Creation and Administrationo Managed Security for a variety of in house applications including Symantec Endpoint Manager, IBM Maas 360 and Ironport, SecurID and Pulse Secure.o Worked with Avaya and Genesys telecom management• Managed VMWare image development and client administration• Managing BMC Track-It Server including server maintenance and updates• Documentation development including VPN Access, New User and Workstation Set up and a variety of technical troubleshooting documentation• Managed Helpdesk including management of technical inventory, account management• Respond to technical member tickets