Newforma Management/Implementation/Training/Support• Managed all aspects of application and support. Created all new projects, developed custom settings to support firm’s multi-discipline projects.• Developed/provided custom training and Help Desk support for internal staff and external clients/consultants. Training focus: integration into daily design and documentation processes. Curriculum developed by assessing skills gaps and providing relevant skill development.Firm-wide Copier/Printer/Plotter Fleet Management• Identified appropriate devices based on workgroup needs and cost balance. Negotiated and managed leasing and service contracts/invoicing. Coordinated maintenance and service.• Fleet of 7 Plotters, 20 copiers, and 40+ desktop devices supported 250+ staff in 8 offices. Trained users. • Developed fleet management plan to enhance ability to negotiate price, simplify contract/lease management and end-of-lease replacement, standardize models (color matching/minimize training) and ensure staff has latest-technology equipment maximizing dependability and familiarity.Office Expansions and Renovations Data/Voice/Electrical/AV Project Management• Managed data/voice network/electric feed modifications. Projects included many small (4-8 station) several major (15+ station) and conference room projects including AV equipment installation.Other Responsibilities:• Firm-wide filing/CAD/BIM Standards Development & Implementation.• IT Contractor Management (AV, Low-Voltage, Electric, Security/Access Control Contractors).• Specialty Equipment & Digital Services Acquisitions (Duplicators/Printers/Videoconference/Voice).

• Identified, analyzed, and developed strategies to implement “best practices” integration of Project Information Management (PIM) database and systems application, focused on integration of Newforma Project Center and Newforma Info Exchange into design and documentation processes of the firm.• Developed and delivered appropriate strategic training plan to provide instructional programs, starting with assessing skills gaps, targeting the design and support staff with relevant skill development to maximize firm’s return on investment. • Developed custom training curriculum and materials and trained staff concentrating on maximizing effectiveness of software tool utilization and minimizing effort for staff to realize tangible benefit.• Identified gaps in standards and norms involved in a multi-office business whose growth strategy includes acquiring other firms. Analyzed and incorporated the best practices of each office by engaging the existing champions, and helping align the operations through focused optimization of efficiencies.

• Developed, coordinated and managed all professional development and training programs and initiatives for entire staff, including Principals, design staff, and support personnel.• Identified, evaluated and assessed individual, team and firm needs and opportunities for improvement; recommended and implemented appropriate cost effective approaches to meet needs identified.• Expanded in-house training and professional development program into a comprehensive, national award winning continuing education program. Devised curriculum using effective knowledge-building/knowledge-sharing activities to benefit the firm and individual staff members.• Ensured credit criteria within programs met requirements for licensure and professional registration, as well as the American Institute of Architects. Scheduled ample class sessions to ensure all staff could maintain credit requirements.• Developed online system to track/manage professional development programs.• A result of the high quality development program, the firm received annual discount off professional liability insurance premium• Effectively managed budget for all professional development programs.• Extensive experience in developing surveys used as a key communication, feedback and assessment tool. Surveys developed for continuous evaluation of course quality, instructor skills and program effectiveness.• Trained end-users on software applications and hardware including optimizing computer graphics, file format usage as well as file-size management and compression. Provided end user guidance on the creation of presentations using multiple software applications and the integration of these programs.• Assisted instructors with development of course materials and strengthening presentation delivery skills.• Responsibilities included recommending, specifying, purchasing and implementing installation of AV equipment, printing and repro peripherals.• Planned, organized and managed major firm-wide meetings.

• Web Site Content Management Redesign: established tight file formatting standards; simplified data management; streamlined editing of website navigation elements while providing more intuitive user interface for customers.• Presentation Graphics: designed and produced all corporate presentation materials (internal and external training, promotional, executive, all major meetings and seminars); developed, designed and presented companywide employee orientation program; trained co-workers on story-boarding techniques to compress production cycle time and increase audience retention.• Trained Marketing Communications staff on best practices creating/using computer graphics, software and hardware.• Specified, negotiated, and coordinated purchases/leases of IT equipment, peripherals and software for Marketing Communications department and AV equipment/projectors for HQ and U.S. and Canadian Marketing and Sales departments.• CAD Detail/Spec Program Development and Support: designed company's original CAD detail/spec program for Architect customer base including user interface, program function, all user documentation; provided training and technical support to clients and staff.• General Computer Graphics / Office Software Support: devised file conversion processes to translate Engineering CAD geometry to Marketing documents, taught coworkers these processes; designed and developed company-wide software templates for consistent corporate branding; primary resource for digital graphics, logos, photos/scans, and file format/function questions.