Dan Miller Email & Phone Number

Houston, TX, US

Houston, TX, US

Oversees providing inspired leadership for the operation of the organization's line of business, making important policy and strategic decisions, as well as the development and implementation of operational policies and procedures. Responsible for ensuring all the tech team is delivering the commitments under the managed services agreements.

Houston, Texas, US

• Key Qualifications & Responsibilities
• Effectively managed organization, network, primary line-of-business application, and cloud infrastructure for a fast-growing company.
• Leads team of 9 IT professionals: including back-end developers, software engineers, and support staff for 500+ employees across branches in multiple states.
• IT project management and development (AWS Migration, Workspace Migration, File Server Migration, RingCentral VoIP Rollout)
• Reviews and negotiates contracts maximizing savings while managing $1M IT budget.
• Maintains secure network environment and cybersecurity (SentinelOne, ProofPoint, Mimecast, Sumo Logic, Rapid7 IDR, InsightVM, NinjaRMM)

• Key Qualifications & Responsibilities
• Manages team of 4 individuals including systems admin, 3 helpdesk support specialists.
• Provides direction, guidance, and training to IT staff.
• Manages multiple projects simultaneously (i.e., phone system migration, Amazon workspace migration, company onboard/ offboard system)
• Manages and tracks $800K IT budget and all expenses within the department.
• Implemented and led the migration of the company to Amazon WorkSpaces.

Houston, Texas, US

• Manages team of 9 individuals including systems architect, systems admin, helpdesk manager, helpdesk support specialists, encompass manager, encompass support specialists. 4 direct reports.
• Manages multiple budgeted projects simultaneously (i.e. phone system, server migration, new accounting system, negotiate updated Mimecast contract).
• Initiated executive migration of Amazon Workspaces from local to remote. Technical duties included setting up new AWS with email accounts, backing up local data, restoring data via Amazon Workdocs, installing.
• Managed all IT vendor relationships; Mimecast, VoIP, AWS, Azure, Dell, Cabling. Negotiates related contracts and created annual IT business plan and budget.
• Prepare and present large-scale projects to the board of directors including the CEO, COO and President (Most recent; $27K phone system solution saving the company $18K annually).
• Weekly planning meetings with management (Company “C-level” executives).

Houston, Texas, US

• Leads Helpdesk team of three
• Supports network integrity, systems monitoring, review event logs for max up time
• Create & sustain network and systems documentation
• Asset Management via Dell Kace
• Spin up AWS EC2 Instances
• Conduct Office 365 Exchange administration

Houston, Texas, US

• Leads Helpdesk team of 3.
• Main customer service technical lead always making sure our SLA is met.
• Create queues and ticketing workflow Dell KACE ticketing system.
• Custom reporting in Dell KACE ticket system.
• Supports network integrity, systems monitoring, review event logs for max up time.
• Create & sustain network and systems documentation.

Zapopan, Jalisco, MX

• Supported customers in distribution center, local store and corporate office in Houston area
• Supported all workstations, thin clients, laptops, tablets, Motorola POS devices, VoIP phones, network printers
• Managed Cisco ASA 5500 Router
• Managed Cisco ASA Firewall
• Troubleshooting issues with LAN/WAN wireless networks
• Supported at the network level including switches, routers and access points

Scottsdale, Arizona, US

• Install, maintain, and troubleshoot all hardware including desktops, laptops, printers, phones, etc.
• Managed servers, including IIS Web server, Exchange server, and file, print and AD servers
• Managed and maintained network router and switches, access points and guest routers
• Diagnose and troubleshoot all issues for 150+ users, including remote sales team

Phoenix, Arizona, US

• Provides Desk side and Remote support of desktop technology platforms.
• Provides effective queue and ticket management.
• Perform software install pushes using remote access tools.
• Provides effective production support including accurate problem identification, troubleshooting, and ticket documentation.

Toronto, ON, CA

Assemble, process tax returns; keep track of client activity in the ATLAS and GoSystem programs. Create reports for each due date; lost client reports; locator reports created to catch inactive locators. Ordering supplies for busy season; office activities such as processing returns; copies and assembling.

Army, Active: Specialist 4, Skill Level 10- Leads crew members, serves as a member of an observation and listening team; enemy strength and equipment; used maps; map symbols; navigate on ground used compass and distinguished topographic features; led in firing crew-served weapons; performed first aid, applied field sanitation methods.

Associates In Applied Science In Network Security Administration, Network Security Administration

Associate'S Degree, Network And System Administration/Administrator