Dan Sereda Email & Phone Number

Cambridge, Ontario, Canada

Cambridge, Ontario

Work with new and existing clients through deployment of Daas and SaaS solutions. Provide prompt support for international clientele base in order to meet and exceed Service Level Agreements. Troubleshoot data inconsistencies utilizing spatial data analysis. Developed and documented knowledge solutions, instructions and training for internal and external staff.

Waterloo, Ontario

Deployed web-based and desktop/server based software solutions. Responded and resolved issues, complaints, and troubleshooting requests from clients in a timely manner. This was done either in person, email, telephone or online web based procedures. I would analyze the request and work with the client to devise a solution that they would understand. This was accomplished by being empathetic and understanding to their needs. Issues ranged from hardware failure, software upgrades and incompatibilities, various networking matters and training. Corresponded regularly and routinely with clients to ensure that we were providing an exemplary service that exceeded their expectations.Installed and maintained reliability of computer networking infrastructure for small and medium sized businesses. Depending on client needs - this would include everything from servers, switches, firewalls, DNS, DHCP, desktops/laptop, wireless infrastructure in order to achieve maximum uptime and performance. Provide client support for various operating systems and software - Windows, Mac, iOS, Android, Blackberry.

Kitchener, Canada Area

Ensured reliability of software developed internally through planned and ad-hoc test strategies – this included web based content management software, mobile device productivity applications and games. Issues and product development were managed through JIRA. This allowed staff to properly document and track progress of projects through concept to completion. Created and managed online support forum, wiki, instructional YouTube videos as well as email and phone help in order to assist customers who used products created by Motek Mobile. Administered the acquisition, storage and delivery of digital content intended for distribution on mobile devices. Maintained integrity and consistency of digital data through various predefined measures as well as manual testing procedures. Tracked and updated client information through Salesforce and related platforms.Audio/Visual Production - Conceptualized and created audio and visual content for mobile devices utilizing a multitude of software products – Abobe CS, Final Cut, Logic Pro, Ableton Live. Convert and compress media to a plethora of formats as per individual client standards. Ensure format compatibility with various mobile devices through hardware and software testing.

Waterloo, Ontario, Canada

Executed test procedures on video editing and compositing software. Installed and configured computer hardware and software that replicated client environments in order to determine feasibility of various system setups.

Kitchener, Canada Area

Maintained various data sets of spatial information pertaining to the City of Kitchener in a relational database management environment. Provided input during conceptualization and production phases of database design. Produced cartographic media in both hard copy and digital format in order to be utilized by various internal and external clients.

Woodstock, Ontario, Canada

Created datasets and maps of the county utilizing a relational database management system. Various layers of spatial information would be displayed in informative and easy to read maps that detailed the natural and man made attributes of the subject area. Performed quality control measures and maintained accuracy and integrity of the database. Computer environment was a mixture of Solaris, Windows and Mac OS.