Dan Shannon Email & Phone Number

Remote full-time work as a level designer on Graven, Core Decay and an unannounced project. Work included design documentation, level blockout, 3D asset creation, lighting, enemy placement and logic setup.

Remote part-time contract work as a level designer on the retro-styled shooters Wrath: Aeon of Ruin and Phantom Fury. Work included design documentation, level blockout, lighting, enemy placement and logic setup.

Newbury

• Responsible for identifying and pushing post-swap sites for KPI and performance checks, prior to submission to ANOC for final acceptance into the network.• Alignment of all plans, cells, config and milestones within Vodafone’s Evenflow system, ready for submission for acceptance.• Ensuring site visits for post-swap performance faults are scheduled with the vendor where necessary, and chased through performance once issues cleared.• Reviewing and updating fault tickets on Remedy ticketing system.• Creating automated weekly reports in Excel to be presented by management in a weekly DRM, for tracking of progress against acceptance milestones.

Newbury

• Running of a ‘Gatekeeper’s log’ to track key rollout dependencies across Beacon South sites.• Managing lift & shift requests with BT and MJ Quinn to allow transmission to be moved, and redundant kit to be removed from sites.• Provisional delivery manager for the Ericsson L21 capacity upgrade in lieu of dedicated resource for over 6 months.• Weekly meetings with vendor and suppliers for technical gating and dependency reviews• Supporting all major projects, across Ericsson capacity upgrades, Beacon South, Grow the Grid and Vendor Swap.

Theale / London

• Reviewing and approving change requests from both TEF and Vodafone in relation to acquisition, site level or design alterations• Weekly reviews of pending requests with all involved parties (i.e Radio, acquisition) to ensure anyone impacted agrees with the proposed change.

Theale, United Kingdom

• Managing and maintaining daily reports to track key delivery milestones, for all North London sites through from acquisition to site commission.• Using Vodafone’s Evenflow system to update site configurations and maintain data integrity.• Organisation and running of gating meetings with various internal departments and external partners to ensure all dependencies of site build and delivery are aligned.• Assisting in the knowledge transfer and training of new starters within the North London team.• Supporting the delivery managers with day to day tasks and general admin.• Raising and tracking POs to cover passive build works to be undertaken by our third parties.

Reading, United Kingdom

• Creating, investigating and resolving fault tickets on the 2g / 3g EE and H3G networks on behalf of MBNL within designated SLAs.• Maintaining optimal network availability via cooperation with other teams to ensure network impact is kept to a minimum.• Site investigation and rectification using a variety of tools – NSN Netact, Netcool, Nemesis, Circuit Manager and Aston to confirm site build status and transmission paths.• Liaising with third parties such as BT, or regional electricity companies during service affecting outages that require joint cooperation to resolve.

Reading, United Kingdom

• Providing first line support and assistance for planned works on the 2g / 3g EE and H3G RAN on behalf of MBNL.• Using Ericsson & Nortel OSS to manage and maintain GSM cells, and Nokia NSN Netacts for UMTS cells. Alarm monitoring and investigation, halting/activating sites and troubleshooting any issues related to or caused by the planned work.• Using the Remedy based Atlas diary system to log engineers on and off sites for health & safety and record purposes. This allows visibility of which sites have been shut down or activated at any point for planned works to take place.• Ensuring that all planned works are undertaken in accordance with all MBNL guidelines and 3rd party processes.• Assisting in the implementation and delivery of high profile project roll-outs, including Huawei 2g refresh and BT FE-GE upgrade.• Acting as the single point of contact for members of the public when reporting issues relating to the network infrastructure; and escalating to the relevant party for resolution.• Training and mentoring of new team members and assisting with their understanding of new processes and standards.• Raising tickets on our Remedy based system for faults that could not be rectified by the contractor on site, and liaising with Ericsson Field Operations to ensure timely engineer dispatch for fault resolution.

Reading, United Kingdom

• Processing planned access requests a liaising with small works contractors to work on cell sites within the MBNL network. • Ensuring strict processes were abided by due to the possible monetary and network availability impact each job had associated. • Raising changes and work orders with the change management team to notify the customer of work requests that may have substantial network impact.

Reading, United Kingdom

• Working directly with the Project Engineer to assist in day to day operations and administrative documentation using the NOLS system. • Liaising with field engineers and providing additional access information and assistance.• Scheduling access requests with site providers via telephone or e-mail, and arranging key collections and risk assessments / method statements.

Reading, United Kingdom

• Assessing work from administrative officers to ensure it met with required standards before signing it off.• Collating of information for improvement of QA processes. Adjusting how work was graded, and identifying trends in data that would lead to review of training documentation.• Striving to increase recognition and perception of the new QA team, through the creation of promotional posters.