Dan S. Email and Phone Number

Pod Point are the UK's leading provider of electric vehicle charging. Since forming in 2009, we have shipped over 195,000 chargepoints and developed one of the UK’s largest public networks with over 8,200 charging bays. At Pod Point, we’re not just about building our balance sheet - we’ve got a much bigger goal than that. We believe that every business should be tackling a major world issue - ours is to ensure that travel doesn’t damage the earth. We think driving people away from… Show more Pod Point are the UK's leading provider of electric vehicle charging. Since forming in 2009, we have shipped over 195,000 chargepoints and developed one of the UK’s largest public networks with over 8,200 charging bays. At Pod Point, we’re not just about building our balance sheet - we’ve got a much bigger goal than that. We believe that every business should be tackling a major world issue - ours is to ensure that travel doesn’t damage the earth. We think driving people away from fossil fuels and towards Electric Vehicles (EVs) is really important, and building our network of Pod Points is us doing our bit to save the world.We’re a team of 531 and we work hard to retain the awesome culture that makes Pod Point an amazing place to work. We knew from the very beginning that a rigid, corporate environment was never going to work for us, and we have stayed true to our word - we are anything but. Show less

Supporting Team Leads in their daily duties and resourcing the department to deliver a world class experience for our players through a combination of our in-house systems and Zendesk.My current position is an auxiliary role as I also work within 2 other teams, Player Experience to find new ways to overcome barriers for our players and the Training team to level up our staff to their full potential.Senior Player Support Specialist:- Coverage for Team Leads in… Show more Supporting Team Leads in their daily duties and resourcing the department to deliver a world class experience for our players through a combination of our in-house systems and Zendesk.My current position is an auxiliary role as I also work within 2 other teams, Player Experience to find new ways to overcome barriers for our players and the Training team to level up our staff to their full potential.Senior Player Support Specialist:- Coverage for Team Leads in absence- Hosting team meetings- Providing 1-2-1 coaching and feedback- Quality and coaching review- Complaints follow up and resolution- Cross-company communication solving new and existing player issues- Daily forecasting for department- DSAR processing- Supporting the launch of Twitch promotions and Old School RuneScape mobile on Google/Apple.Training:- Recruitment and on-boarding- Training and development for New Starters and outsourcers- Conversion of training materials into eLearning format for outsourcingPlayer Experience:- Working as part of a Scrum team involving Tech and Development specialists- Improving the UX on the Support centre and Website- Improving existing procedures reducing AHT- Creation of new procedures and user guides- Cross collaboration with other departments to overcome player barriers Show less

• System checks and social monitoring• App reviews for Google and Apple• Maintenance and service updates through Support centre• Updating of Support articles with new content• Answering tickets through Zendesk• Escalating bugs and player facing issues through JIRA