Dan S. Email & Phone Number

Liverpool, Gb

Liverpool, England, United Kingdom

Chester, United Kingdom

Chester, United Kingdom

Chester, United Kingdom

Chester, United Kingdom

Mallorca

Responsible for the operation of 3 islands and their teams, I ensure all KPI’s were achieved. Operational excellence is a must with customer experience being the number 1 priority. Flexibility is the key to my success as deadlines and priorities change regularly. Effectively communicating is a must with regular reporting to director level. Whilst managing a busy workload I have developed successful relationships in multiple sites with agencies and suppliers to ensure smooth operation and successful negotiations.Duties: •Lead teams across multiple sites (3 islands). •Develop and deliver new process and procedure to enhance the offering in resort. •Manage 3rd party agencies to ensure all SLA standards are met. •Producing/Analysing BI data to ensure KPI's are hit. •Negotiating contracts for events, advertising and legal claims. •Lead, motivate and develop all teams to success using performance management and training. •Create a positive working environment. • When situations escalate find rapid workable solutions, including crisis management.•Provide prompt decisions without hesitation. Key Skills and Competencies:•Proven ability to manage others. •Strong decision making and problem solving skills. •Able to motivate and lead others in a team environment across multiple sites. •Excellent communication skills, both written and verbal. •An ability to build rapport with both internal and external customers. •Able to priorities tasks and workloads in order of importance. •Meet deadlines without exception. •Ability to work effectively when under pressure.

A leader who manages operations and a team of direct reports in their duties. Responsible for budgets, resort income, service levels, corporate identity, negotiations, event management/programs as well as HR and performance development of staff in resort. A target driven role where people really matter! Duties: •Motivating the team to achieve high standards of customer service and KPI targets. •Handling of customer complaints and acting as the face of the business. •Finding workable solutions when issues arise. •Training, coaching and developing all staff, brand new and retained. •Analysing BI to ensure KPI's are hit. •Negotiating contracts for events and advertising. •Involved in leading senior team meetings. •Create a positive working environment. •Ensuring all administrative work loads are carried out efficiently, email and report writing. •Provide prompt and accurate information to the Destination Manager on areas performance. Key Skills and Competencies •Proven ability to manage others. •Strong decision making and problem solving skills. •Able to motivate and lead others in a team environment. •Excellent communication skills, both written and verbal. •An ability to build rapport with both internal and external customers. •Able to priorities tasks and workloads in order of importance. •Track record of delivering result with deadlines. •Ability to work effectively when under pressure.

Taking ownership of the branch performance it was my role to motivate, train and develop counter and reception staff to identify needs of customers. These needs would normally lead to a referral to myself where I would undertake a review of their financial needs and promoted products to enhance their personal banking, including current accounts, savings, mortgages etc. Pipe-lining was a day to day activity as was cold calling customers to inform them of products we had to offer that may benefit them.Duties: •Train customer facing staff to identify leads •Clerical duties, cash handling and counter duties. •Build trusting relationships with customers and promote banking products •Identify leads and cold call customers to arrange face to face appointments.•Refer customers to other arms of the business where required, personal or business banking.•Monitor and deliver on all branch KPI’s. •Create a positive working environment. Key Skills and Competencies:•Ability to coach/train others. •Strong mathematical skills and attention to detail. •Create a team culture and urgency to achieve goals. •Excellent communication skills, both written and verbal. •An ability to build rapport with customers. •Results driven and logical approach to achieving targets.