-Developed experience in handling support tickets with a focus on timely and accurate resolution of user issue.-Worked under the guidance of cybersecurity professionals-Improved my understanding of IT/Security compliance standards such as GDPR, PCI DSS, andHIPAA, and how they are applied in real-world scenarios-Conducted meticulous research on emerging trends in cybersecurity, contributing to the continuous improvement of course content and student learning resources.

Lead risk management related projects and was responsible for the entirety of the IFC risk management system including individual chapters risk managers. Delegated tasks to specific chapters in violation of UMD IFC policy , developed a disaster recovery plan in case of existential events occurring during my tenure.