Client Services Manager
London, United Kingdom
KEY RESPONSIBILITIES• Maintaining and developing mutually beneficial relationships with brand partners, including Activia, BIC, Ella’s Kitchen, Johnson & Johnson, Kimberley Clarke Professional, McVitie’s, Tassimo and P&G worth £500k+ in revenue.• Encouraging partners to undertake projects to increase budgets to allow more items to be collected, and negotiating multi-year contract extensions• Promoting the business to our 27,000 programme members, ensuring that the scheme is understood and promoted correctly in both national and local media, creating a network of over 12mn collectors across the UK • Providing regular detailed reports to client partners and senior managers in the TerraCycle business, which gives visibility of programme success and key changes that are being made.SPECIFIC PROJECTS/ACHIEVEMENTS• Launching public drop-off points for the waste material in conjunction with 4 brand partners. Since launching this idea in 2012, the UK now has over 1,000 locations administered by members. As part of this project, I have secured extra funding from brands to provide these locations with free collection bins, promotional materials and helpful guides to allow these locations to send more waste to TerraCycle.o As a result of this project, we increased the number of items recycled per year by 150%, from 216k to 539k whilst increasing efficiency - reducing the cost per unit recycled to the brand partners by 23%• Successful launch and growth of a new programme with McVitie’s, which represented Europe’s first programme to recycle Biscuit wrappers, which is now collecting 70,000 biscuit wrappers per month