-Led a staff of 2-12 in providing stellar guest service.-Led the store's recruiting effort, bringing in the largest amount of staff that the store ever had.-Led the store's training and education for new hires. Kept completion rates for training programs above 75%.-Part of the team when the store crossed it's record breaking sales goal in 2022/2023.

-Led a staff of 3-10 in providing top tier guest service for Walt Disney World crowds.-Handled all discounts, returns, and guest complaints.-Received and counted all shipping, with hundreds of boxes weekly.-Coached and developed talent for promotions to trainer.

As a Retail Trainer for the world's largest Hard Rock Cafe, I provided a leadership position for my fellow coworkers. Helping guide and train them, while still providing top notch service to the guests is top priority.

Working closely with Camp Administration, I oversee the week long period of day camp, ensuring that campers are happy and having a fun time in a safe environment. Responsible for communication with parents in the morning and evening with drop-off and pick-up.

As Manager of an Escape Room, my primary responsibilities were to open and close the store, handle any and all customer questions and bookings, lead customers in playing the games, and resetting the rooms. This escape room also did corporate events, and I was in charge of these large groups of up to 40.

As a Manager, I took reservations, handled transactions, welcomed guests, got them situated in their reserved spaces, provided clues to stumped guests, and reset the rooms.

As an employee of Fort Fisher State Historic Site, I was tasked with providing a welcoming environment to the various guest and tourist groups that came to our site. I answered questions about the site and local area, I also helped run and stock the gift shop, give historical tours of the site, and help maintain the historical preservation of the site.

For a short period of time, I worked as a cast member at Walt Disney World in Florida. Placed in Merchandise, I was assigned to Discovery Island in Disney's Animal Kingdom, working in the main shops and stores at Animal Kingdom. With this position, I furthered honed my customer service skills, retail skills, and "merchantaining."