Dan Sullivan Email & Phone Number

• Manage team of three Customer Success Managers and three Enablement Coaches in addition to my own book of key enterprise customers
• In a managerial role, built out new hire onboarding flows and ramped our new team members to be managing their own assigned books of business at TheyDo
• Responsible for customer health and retention targets across TheyDo's top strategic accounts

• As the first Customer Success Manager at TheyDo, responsible for building out the framework for the Customer Success function. This included defining baseline ways of working, revamping our core tool stack.
• Responsible for consulting with TheyDo’s largest customers to help them both implement TheyDo’s tool and adopt a Journey Management way of working. In this role, collaborate closely with senior leadership at key.
• Worked closely with the TheyDo product team to keep them abreast of customer requests. I

• Manage team of 10 Solutions Engineers. Team is responsible for technical project delivery and support across HH Global’s international client base
• Accountable for successful implementation of technical projects across a variety of clients and software solutions
• Oversee team’s support ticket queue to ensure response times match team SLA
• Responsible for building and maintaining relationships across multiple departments, including a heavy focus on client engagement teams

• Manage team of 10 Customer Success Managers
• Responsible for meeting team goals related to revenue, migrations and customer growth across over 900 assigned accounts
• Consistently refine existing processes to optimize team performance
• Report directly to the Head of Sales and interact often with C-level executive management team

• Managed book of 90+ assigned accounts, with clients ranging from mid-sized to Enterprise organizations, including several of the company’s top-grossing accounts
• Responsible for customer retention and expansion, with a specific focus on migrating existing customers to Sketch’s Cloud-based offering
• Managed entire renewal process with customers, from contract negotiation to implementation
• Organized and led quarterly connections with customers to ensure their needs were met
• Performed outreach to establish contact with assigned accounts
• Collaborated with other departments across the company (such as Product, Support, Marketing, Legal, etc.) to create a positive experience for our customers

• Directly responsible for day-to-day management of five full-time employees and a third party team of software developers
• Led the Crowdfind team as it became its own operating entity after being incubated by holding-company L Street Collaborative
• Work with the CEO to lead the strategic vision for both the company and the product, while simultaneously being responsible for ensuring proper execution of said vision
• Main account executive for strategic enterprise and agency accounts, directly overseeing the sales process and client relationship management
• As the head of product management, define the product roadmap and utilize Agile project management and weekly Scrum meetings to develop a flexible yet strategic product development process
• Work closely with sales executives, our clients and marketing team to create iterative feedback-loops to constantly refine our product to ensure superior performance

Greater Chicago Area

At Crowdfind, I oversee product management for our Lost & Found platform. In addition, I oversee our marketing efforts, assist with business development strategy and work closely with clients to help improve our entire experience.

Greater Chicago Area

• As Vice President of Product, I led product design and product management efforts. This included overseeing internal designers and managing internal and external development teams, along with managing the project.
• Oversaw the shift in company project management philosophy from Waterfall to Agile project and product management
• Led the entire product rebuild of Crowdfind (a product incubated by L Street Collaborative) from a consumer-focused iOS application to a full-service web and mobile Lost & Found management platform utilized by.
• Acted as the head of business development for enterprise-level accounts.
• Act as General Manager of a 12 year-old Project Portfolio Management software platform called 3PWorks (P&L aware and partially responsible). Assisted in the sale of this company.
• Member of the Executive Management team, meaning I had direct impact on company strategy, hiring and budget planning.

Greater Chicago Area

- Led media planning and strategy for Tide, Era and Fabric Care Scale- Developed and successfully sold in recommendations to the client on how to best use media dollars - Led implementation of a new media model that provides quick-time responsiveness to marketplace events. The strategy is now being scaled across other P&G categories - Managed one direct.

Chicago, IL

- Composed holistic media plans and oversaw brand media budgets for Gain, Cheer and Era- Led conversations with brands on strategic media planning- Dissected campaign metrics and composed optimization recommendations and post-campaign reports to increase efficiencies- Coordinated communication between creative agencies and buying teams to ensure that.

Chicago, IL

- Acted as a Project Manager for my clients’ Out-of-Home advertising campaigns- Prospected for potential future clients- Consulted customers on strategic, cost-effective Out-of-Home advertising campaigns and negotiated contracts to completion

B.A., Communication & Culture

Education record