Dan Sullivan Email and Phone Number
Dan Sullivan is a Director of Journey Management at CHG Healthcare. Colleagues describe him as "Working alongside Dan at TheyDo was an invaluable experience. Dan was an incredible support, both as a collaborator on many customer accounts we managed together and as my line manager. As a Customer Success Manager, Dan is truly customer-obsessed. He’s diligent, willing to go the extra mile, and always focused on ensuring customers are happy and successful. He also brings humility and a positive attitude to every interaction, making him an absolute pleasure to work with. In his role as a manager, Dan’s care for the team was exceptional. He consistently prioritized others over himself, taking on responsibilities proactively and making sure the team felt supported every step of the way. Any organization would be fortunate to have Dan on their team." and "I had the great pleasure of working closely with Dan during our time together at TheyDo. Although we operated in different departments, his drive towards collaboration and communication brought us together often. Dan embodied our core value of being #customer-fuelled—not just through his direct interactions with customers but also by championing that mindset internally across the organisation. Dan regularly provided thoughtful and detailed updates during our company-wide All Hands meetings. These stories dug deep into the unique aspects of customer stories to truly understand their needs and motivations. His ability to present these insights with creativity and clarity always made it easy for the entire company to align with the story and the vision, and generated a tangible sense of collective vision and purpose. On a personal level, Dan is a genuine pleasure to work with. Beyond his intelligence and depth of knowledge, he brings an infectious enthusiasm, empathy, and open-mindedness to every conversation. His curiosity for people and ideas shines through, and he's always eager to explore new, innovative approaches, making collaboration a thoroughly enjoyable experience for all involved. Dan’s dedication to his craft, combined with his creative problem-solving and wonderful personality, make him an outstanding colleague and leader. I wholeheartedly recommend him for any leadership role, and I would love to get the opportunity to work together again in the future."
Chg Healthcare
View- Website:
- chghealthcare.com
- Employees:
- 1230
-
Director Of Journey ManagementChg Healthcare Nov 2024 - Present -
Manager, Customer Success & EnablementTheydo - Journey Management May 2024 - Oct 2024• Manage team of three Customer Success Managers and three Enablement Coaches in addition to my own book of key enterprise customers• In a managerial role, built out new hire onboarding flows and ramped our new team members to be managing their own assigned books of business at TheyDo• Responsible for customer health and retention targets across TheyDo's top strategic accounts -
Principal Customer Success ManagerTheydo - Journey Management Jun 2023 - May 2024•As the first Customer Success Manager at TheyDo, responsible for building out the framework for the Customer Success function. This included defining baseline ways of working, revamping our core tool stack, establishing a new way of working with our partner teams and assisting in building out customer success plans that directly led to renewal and expansion opportunities across our key customer-base• Responsible for consulting with TheyDo’s largest customers to help them both implement TheyDo’s tool and adopt a Journey Management way of working. In this role, collaborate closely with senior leadership at key accounts and TheyDo’s Enablement team to drive cross-functional and highly-tailored adoption plans that allow customers to scale transformational change• Worked closely with the TheyDo product team to keep them abreast of customer requests. I -
Director Of Customer SuccessHh Global Jan 2023 - May 2023• Manage team of 10 Solutions Engineers. Team is responsible for technical project delivery and support across HH Global’s international client base• Accountable for successful implementation of technical projects across a variety of clients and software solutions• Oversee team’s support ticket queue to ensure response times match team SLA • Responsible for building and maintaining relationships across multiple departments, including a heavy focus on client engagement teams -
Team Lead, Customer SuccessSketch Feb 2022 - Jan 2023• Manage team of 10 Customer Success Managers • Responsible for meeting team goals related to revenue, migrations and customer growth across over 900 assigned accounts• Consistently refine existing processes to optimize team performance• Report directly to the Head of Sales and interact often with C-level executive management team -
Customer Success ManagerSketch Mar 2020 - Feb 2022• Managed book of 90+ assigned accounts, with clients ranging from mid-sized to Enterprise organizations, including several of the company’s top-grossing accounts• Responsible for customer retention and expansion, with a specific focus on migrating existing customers to Sketch’s Cloud-based offering• Managed entire renewal process with customers, from contract negotiation to implementation• Organized and led quarterly connections with customers to ensure their needs were met• Performed outreach to establish contact with assigned accounts• Collaborated with other departments across the company (such as Product, Support, Marketing, Legal, etc.) to create a positive experience for our customers• Helped lead the process for selecting and implementing a CRM at Sketch• Helped define the onboarding processes for both customers and new hires at Sketch -
Co-Founder & President At CrowdfindCrowdfind May 2017 - Mar 2020• Directly responsible for day-to-day management of five full-time employees and a third party team of software developers • Led the Crowdfind team as it became its own operating entity after being incubated by holding-company L Street Collaborative • Work with the CEO to lead the strategic vision for both the company and the product, while simultaneously being responsible for ensuring proper execution of said vision• Main account executive for strategic enterprise and agency accounts, directly overseeing the sales process and client relationship management• As the head of product management, define the product roadmap and utilize Agile project management and weekly Scrum meetings to develop a flexible yet strategic product development process• Work closely with sales executives, our clients and marketing team to create iterative feedback-loops to constantly refine our product to ensure superior performance -
Product DirectorCrowdfind, Inc. Feb 2013 - Apr 2017Greater Chicago AreaAt Crowdfind, I oversee product management for our Lost & Found platform. In addition, I oversee our marketing efforts, assist with business development strategy and work closely with clients to help improve our entire experience. -
Vp, ProductL Street Collaborative, Llc Feb 2013 - Apr 2017Greater Chicago Area• As Vice President of Product, I led product design and product management efforts. This included overseeing internal designers and managing internal and external development teams, along with managing the project development budget.• Oversaw the shift in company project management philosophy from Waterfall to Agile project and product management • Led the entire product rebuild of Crowdfind (a product incubated by L Street Collaborative) from a consumer-focused iOS application to a full-service web and mobile Lost & Found management platform utilized by high-traffic events and venues around the globe.• Acted as the head of business development for enterprise-level accounts.• Act as General Manager of a 12 year-old Project Portfolio Management software platform called 3PWorks (P&L aware and partially responsible). Assisted in the sale of this company. • Member of the Executive Management team, meaning I had direct impact on company strategy, hiring and budget planning.
-
Connections ManagerStarcom Mediavest Group Dec 2011 - Feb 2013Greater Chicago Area- Led media planning and strategy for Tide, Era and Fabric Care Scale- Developed and successfully sold in recommendations to the client on how to best use media dollars - Led implementation of a new media model that provides quick-time responsiveness to marketplace events. The strategy is now being scaled across other P&G categories - Managed one direct report, assigning work and providing guidance on media planning, execution and optimization- Developed media profiles to illuminate consumer media attitudes and behaviors - Led social media strategy and execution to help each brand grow its follower base and connect with consumers in real-time - Worked with partner agencies to proactively identify brand needs and optimize media plans and communications messaging accordingly -
Strategy AssociateStarcom Mediavest Group Feb 2010 - Nov 2011Chicago, Il- Composed holistic media plans and oversaw brand media budgets for Gain, Cheer and Era- Led conversations with brands on strategic media planning- Dissected campaign metrics and composed optimization recommendations and post-campaign reports to increase efficiencies- Coordinated communication between creative agencies and buying teams to ensure that campaigns launched on time and met pre-determined goals- Composed weekly client-facing newsletters highlighting media trends and recommendations for implementation- Successfully graduated from SMG’s media college “Flight Basics” -
Account ExecutiveTitan Worldwide May 2009 - Feb 2010Chicago, Il- Acted as a Project Manager for my clients’ Out-of-Home advertising campaigns- Prospected for potential future clients- Consulted customers on strategic, cost-effective Out-of-Home advertising campaigns and negotiated contracts to completion
Dan Sullivan Education Details
-
Communication & Culture -
St. Joseph'S High School
Frequently Asked Questions about Dan Sullivan
What company does Dan Sullivan work for?
Dan Sullivan works for Chg Healthcare
What is Dan Sullivan's role at the current company?
Dan Sullivan's current role is Director of Journey Management.
What schools did Dan Sullivan attend?
Dan Sullivan attended Indiana University Bloomington, St. Joseph's High School.
Who are Dan Sullivan's colleagues?
Dan Sullivan's colleagues are Jamie Judd, Bourquard Christian, Michael Cousin, Shawn Simpson, James Holt, Josh Peppers, Kelly Jo Looker.
Not the Dan Sullivan you were looking for?
-
Dan Sullivan
New York, Ny6rht.com, rht.com, sju.edu, gmail.com, accenture.com, fb.com1 (650) 2XXXXXXX
-
Dan Sullivan
Houston, Tx3nextility.com, hotmail.com, gmail.com2 1-513-8XXXXXXX
-
3gmail.com, montroseadv.com, vistaequitypartners.com
1 +141576XXXXX
-
Dan Sullivan
New York City Metropolitan Area2ryanpartnership.com, inspiramarketing.com2 +121457XXXXX
-
Dan Sullivan
Boston, Ma7crowdly.com, yahoo.com, appswell.com, crowdly.com, gmail.com, adelphia.net, dell.com14 +161751XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial