Dante Davis Email and Phone Number

Serve as a member of a three person team providing IT Asset Management support to over 10,000 customers within the Defense Logistics Agency (DLA). Responsible for asset accountability, conducting cyclic inventories, reports, preparing both small and large item shipments, bulk item requests, excessing obsolete equipment, and adding newly purchased equipment within electronic tracking systems. Performed as a liaison between IT and logistical partners to procure necessary equipment. Responsible for generating and implementing supply process improvements.

Supervised a team providing Tier II technical support to over 10,000 customers within the Defense Logistics Agency. Responsible for installing, maintaining, troubleshooting proprietary and commercial software systems. Responsible for creating and responding to user trouble tickets via the Remedy ticketing system. Provided support to end-users by moving, deploying, testing and changing hardware equipment configurations. Performed root cause analysis on laptops, desktops, monitors, printers, scanners and other peripheral devices on a local and Enterprise level. Supported an immense volume of teleworkers to maintain continuous worldwide operations for the Defense Logistics Agency and its business partners.

Provided Tier II technical support to over 10,000 customers within the Defense Logistics Agency. Responsible for installing, maintaining, troubleshooting proprietary and commercial software systems. Responsible for creating and responding to user inquiries via the Remedy ticketing system. Provided support by moving, adding, and changing hardware equipment configurations. Supported an immense volume of teleworkers to maintain continuous worldwide operations for the Defense Logistics Agency and its business partners.

Responsible for providing quality desktop support for all D.H.S. component systems. Providehardware/software support for Windows, Android, BlackBerry, Mainframe, and Apple based platforms.Provide first and second level analysis, problem resolution, record problem tickets, and administer Active Directory environment. Assist in monitoring and enforcing D.H.S. security standards.

Responsible for providing quality desktop support for all Windows based systems. Provides first and second level analysis, problem resolution, records problem tickets, and administers Active Directory environment. Assists in monitoring and enforcing ARL Security standards.