Senior Debt Specialist
CurrentAdvised parties on debt resolution processes and improved customer satisfaction levels by providing personalized financial advice and debt management solutions.Actively listened to clients pain points to better understand their situation and help find a common goal if objections/concerns arose.Discussed clients' credit reports and factors affecting their situation (i.e. debt to income ratio, utilization of accounts, credit score factors, interest rates between loans and credit cards) to deliver best options for their success.Exceeded personal sales goals by 20% within the fourth quarter through effective client consultations and tailored debt solutions.Utilized variety of CRMs and software: Forth / Debt Pay Pro, Salesforce, Excel, Outlook, etc.