Dante V. Email & Phone Number

Cary, Nc

Raleigh-Durham, North Carolina Area

Provide quality customer service to all patients and coworkers while accurately organizing and processing message and requests received via phone calls from patients.

Raleigh-Durham, North Carolina Area

Customer Service Representative to both English and Spanish speaking customers in call center.In charge of assisting real estate agents and brokers with authorizations to show properties.Committed to provide direct assistance to managerial team while maintaining excellent performance.

Raleigh-Durham, North Carolina Area

Assist brand new advertisers as well as current ones with requests, questions and guidance.

Raleigh, Nc

In charge of provide estimates to repairs, modifications and new constructions.Growth an established book of business to over $250,000.Budgeting, material ordering, marketing, invoicing and business proposals.

Raleigh, North Carolina

Bilingual in English and Spanish customer service supervisor responsible for the direct management of a patient account rep team in call center environment.Handle escalated telephone calls to resolve account balances, or other issues that require management attention.Act as point person for team members to direct questions to, obtain coaching from and document departmental suggestions. Knowledge in EPIC, GECB and IDX systems.Hiring and training staff, their time and attendance, directing tasks to staff while maintain fully informed staff.

Raleigh-Durham, North Carolina Area

Life Insurance Agent in charge of grown a book of business.Financial representative in charge of analyzing, guide and design a saving plan to our policyholder and how to invest those savings.Provide support to co-workers to expand business and gain market.Strength relation with customers through clear communication written and verbal.

Raleigh-Durham, North Carolina Area

Customer service supervisor in charge of assist coworkers and resolve any customer complaint in a satisfactory way. Respond questions in a timely manner by email and or telephone. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Built rapport with customers through effective and precise communication. Responsible for the direct management of account rep team in call center environment.Handle escalated telephone calls to a positive resolution and other issues that require management attention.Act as point person for team members to direct questions to, obtain coaching from and document departmental suggestions. Evaluate, trained and coach team members.

Raleigh-Durham, North Carolina Area

Manager agent collaborating and established a book of business to both English and Spanish interacting with policyholders over the phone and face to face. Implemented processes to ensure that accounts were systematically reviewed leading to improved customer protection and a 80% increase in written premium due to cross and up-sell opportunities.Offered a complete array of insurance products/services to households and businesses in North Carolina.Launched marketing programs that doubled the book of business commercial portfolio and diversified the mix of business.Determine product eligibility based on customers’ needs and Cross-sell products to both existing and new policyholders.Advise customers of eligibility rates and riders as appropriate.Sell product to interested parties. I actively take inbound call and explain types of coverage they may find helpful. License Agent in NC for the lines of Property, Casualty, Life, sickness and Health.Certified Business Insurance Agent in North Carolina, CBIA Designee, issued by Builders Mutual Insurance Company.

Raleigh-Durham, North Carolina Area

Customer Service Representative to both English and Spanish speaking customers over the phone and face to face. In charge of managing walk-ins disputes, Insurance issues and payments in cash as well as MO, checks and credit cards. Familiar with payment plans, requesting updates/deletion to credit bureaus. Knowledge in Credit Bureaus, Collection Process Techniques, Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), Health Insurance Portability and Accountability Act (HIPAA), Successful completion of Net G Customer Service, Principles of Leadership, and Team building Practices.

Information Technology Security And Administration Certificate, Computer And Information Sciences And Support Services, 97+

Activities and Societies: World Class IT Professional. Highest Grade Point.Computer Essentials -CompTIA A+ Networking I -MTA Networking.

Accounting And Finance

English As Second Language, English As Second Language

High School/Secondary Diplomas And Certificates