Deborah Anthony Email & Phone Number

Atlanta, Georgia, United States

• Coordinate Installation of Business orders submitted by Sales for New and Existing Customers.Review sales orders to determine authentication, accuracy, contractual completeness, and confirm all contracts meet.
• Review reject analysis cases submitted by the sales department to evaluate the validity of the claim and resolve each case.
• Mentored and train newly hired team members.
• Provide one-on-one assistance to customers to review order details and accuracy and explain charges.
• Schedule appointments for our technicians to install telephone, internet, and television services.Verify Tax Exempt status and completion of necessary forms such as Ownership Takeover and Company Name Change forms meet.
• Interact with customers, confirming the customer's business needs and satisfaction to ensure a smooth Service Delivery.

Atlanta, Georgia, United States

• Input orders into various electronic databases to implement telecom services for Upgrades/Downgrade, Disconnects, and Move services associated with Cbeyond Business customers. Worked directly with the account teams.
• Processed 200-300 service requests monthly to maintain company goals.
• Determine customers' eligibility for service based on their address being within the company's footprint.
• Call customers to schedule appointments and address their questions and concerns.
• Educated technicians and vendors on the type of equipment required to obtain service and managed in-flight order changes.Maintained effective and timely communication with engineers, obtaining regular progress updates.

Atlanta, Georgia, United States

Initiated New Connect orders to various telecommunications companies.Tracked Firm Order Commitment dates, performed data validation, and coordinated, and monitored the execution of multifaceted telecommunications orders and installations. Responsible for working with new and existing clients to provision telecom services on their behalf. Coordinate.