Deborah Anthony Email & Phone Number

Atlanta, Georgia, United States

• Coordinate Installation of Business orders submitted by Sales for New and Existing Customers.Review sales orders to determine authentication, accuracy, contractual completeness, and confirm all contracts meet compliance requirements. Performs quality assurance and verification of all Sales documentation and ensures the accuracy and integrity of customer data before transactions can be entered into the Order Management System (Salesforce). Verify address serviceability, construction cost, services, and pricing and confirm appropriate customer paperwork is complete and accurate. • Review reject analysis cases submitted by the sales department to evaluate the validity of the claim and resolve each case.• Mentored and train newly hired team members.• Provide one-on-one assistance to customers to review order details and accuracy and explain charges.• Schedule appointments for our technicians to install telephone, internet, and television services.Verify Tax Exempt status and completion of necessary forms such as Ownership Takeover and Company Name Change forms meet requirements. Collaborate with the sales team and technical support to deliver the best customer experience to ensure deliverables were achieved in a timely manner. • Interact with customers, confirming the customer's business needs and satisfaction to ensure a smooth Service Delivery.• Navigates through multiple order entry systems to build, track, and monitor orders.• Deliver white-glove treatment to new and existing customers.• Prepare email confirmation notifying customers of their Installation date.• Interface with various levels of leadership and other cross-functional groups.

Atlanta, Georgia, United States

Input orders into various electronic databases to implement telecom services for Upgrades/Downgrade, Disconnects, and Move services associated with Cbeyond Business customers. Worked directly with the account teams, customers, and vendors to ensure on-time delivery of dedicated access voice, data and logical data services. Validate addresses, confirm bandwidth availability and place access orders for (T1, Metro Ethernet and Fiber) until hand-off to Circuit Design group. • Processed 200-300 service requests monthly to maintain company goals.• Determine customers' eligibility for service based on their address being within the company's footprint.• Call customers to schedule appointments and address their questions and concerns.• Educated technicians and vendors on the type of equipment required to obtain service and managed in-flight order changes.Maintained effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders.

Atlanta, Georgia, United States

Initiated New Connect orders to various telecommunications companies.Tracked Firm Order Commitment dates, performed data validation, and coordinated, and monitored the execution of multifaceted telecommunications orders and installations. Responsible for working with new and existing clients to provision telecom services on their behalf. Coordinate installation dates and times with dispatch and customer. Field and review customer inquiries, problems, requests, and suggestions; work with management to determine appropriate solutions and/or responses.