Daniel Thurston Email & Phone Number

Houston, Tx, Us

Houston, Texas Area

Houston, Texas Area

• First level of advanced support, Desire2Learn Administration• Liaison between customers and internal support staff• Internal research, testing and debugging of new services • Write and review technical documentation for public knowledge base • Carry out day-to-day service desk support activities

• Verified labs were working, answered student questions referring to labs• Coauthored final exam questions• Created testing lab environment for final testing students on following skills: - Wireshark - Analyzing pcap files for information, and extracting and rebuilding files - Nmap - Scanning, and locating key targets - Metasploit - Infiltrate boxes looking for data - SSH - Using acquired credentials to access boxes - Social Engineering Toolkit - Creating a realistic malicious page, and accepting input - Password cracking - Using John the Ripper or other crackers to crack password hashes - Analyzing MD5 Hashes - Using check-sums to identify files• Assisted with grading exams

It Service Desk

• Carried out day-to-day service desk support activities • Resolved technical and campus account issues • Software installs, virus removals, Desire2Learn support • Cross trained with Staging, Networking, and Web Development.

Mankato, Mn

• Worked with three person team, assisted with training • Ordered supplies to maintain fresh inventory, rotate stock • Worked with wholesalers via email and phone • Experience with LogMeIn remote software

Bachelor'S Degree, Computer Information Technology

Activities and Societies: Information Security Student OrganizationMinor - Automotive Engineering Technology Courses in emphasis: Machine.

High School

Activities and Societies: Chess Team Captain