Daniel Traweek Email & Phone Number

Twinsburg, OH, US

Twinsburg, OH

Sterling, VA

*Note::Since leaving Neustar I was lucky enough to be available to my parents to help them through some medical issues. I'm currently in Solon Ohio helping them and they are in stable position at this time. Being the eldest son has some responsibilities, that's life. I have three younger brothers that have stepped in, and my next career step is my priority.

Problem Management

Mooresville, NC

• Implemented and managed ITIL Problem Management for the organization.
• Expert in Root Cause Anaylsis processes including Kepner-Tregoe, Pareto Analysis, Ishikawa/Fishbone, 5 why.
• Experienced in working with large and small groups to determine root cause and follow resolution through project initiation to implementation and problem closure.
• Highly skilled in project management and integrating disparate groups to identify and implement problem resolution. Including changes to people, process, and technology.
• Identified for inclusion in the Lowe’s first “Tiger Team” to define IT opportunities and propose implementation.

Implemented and managed ITIL project for the organization.collaborated with key stakeholders to identify improvement opportunities.Experienced in Service Strategy, Service Design, Service Transition, and Service Operations.Created and implemented IT policies and procedures meeting the department's business needs and those of our customers.Created.

Help Desk International Motivate staff to continue provide world class service to enterprise customers in a high stress environment.Analyze call management data to create standard operating procedures to more efficiently deliver services to enterprise end users.Apply root cause analysis theory to call incident data to reduce support costs and increase.

Masters, Computer Science

Bachelor Of Science Business Administration, Marketing

Education record