Daniel Traweek work email
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Daniel Traweek personal email
Specialties: ITIL v2 and v3, Expert in Problem Management and Root Cause techniques.
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Problem ManagerRite AidTwinsburg, Oh, Us
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Problem ManagerRite Aid May 2020 - Present -
Itil Problem ManagerEnvisionrxoptions Feb 2020 - PresentTwinsburg, Oh -
Itil Problem ManagerNeustar, Inc. Dec 2015 - Jun 2017Sterling, Va*Note: :Since leaving Neustar I was lucky enough to be available to my parents to help them through some medical issues. I'm currently in Solon Ohio helping them and they are in stable position at this time. Being the eldest son has some responsibilities, that's life. I have three younger brothers that have stepped in, and my next career step is my priority and focus. -
Problem ManagerDelhaize America Sep 2014 - Dec 2015Problem Management -
Itil Problem ManagementLowe'S Companies, Inc. Mar 2012 - Dec 2012Mooresville, Nc• Implemented and managed ITIL Problem Management for the organization.• Expert in Root Cause Anaylsis processes including Kepner-Tregoe, Pareto Analysis, Ishikawa/Fishbone, 5 why.• Experienced in working with large and small groups to determine root cause and follow resolution through project initiation to implementation and problem closure.• Highly skilled in project management and integrating disparate groups to identify and implement problem resolution. Including changes to people, process, and technology.• Identified for inclusion in the Lowe’s first “Tiger Team” to define IT opportunities and propose implementation. -
Itil Strategic Planning And ImplementationMecklenburg County Feb 2007 - Apr 2010Implemented and managed ITIL project for the organization.collaborated with key stakeholders to identify improvement opportunities.Experienced in Service Strategy, Service Design, Service Transition, and Service Operations.Created and implemented IT policies and procedures meeting the department's business needs and those of our customers.Created, implemented and chaired first cross functional Root Cause Analysis team, reducing incident recovery time 75%. Created, implemented and led first Change Advisory Board, reducing unplanned incidents 83%.Implemented first IT Service Portfolio and Service Catalog. Held position of Process Owner.Worked closely with Customer Relations Managers to insure customer needs were being met and incidents satisfactorily resolved.Trained IT organization on ITIL concepts and organizational application, emphasizing department goals and responsibilities.Experienced in creating and negotiating Service Level and Operational Level Agreements (SLA's / OLA's).Certified in both ITIL versions 2 and 3. -
Help Desk ManagerMecklenburg County Government May 2003 - Feb 2007Help Desk International Motivate staff to continue provide world class service to enterprise customers in a high stress environment.Analyze call management data to create standard operating procedures to more efficiently deliver services to enterprise end users.Apply root cause analysis theory to call incident data to reduce support costs and increase customer productivity. Determine, through root cause analysis, what tools are appropriate to implement and create a business case to be presented to management for the funds necessary to procure the tools.Implement industry Best Practices in daily operations to increase staff efficiency and reduce costs. Increase First Contact Resolution, manage customer perceptions, and build strong internal relationships.Communicate the vision and strengths of the department to other functional departments and aligning those strengths with the project goals.Determine, through S.W.O.T analysis, how we can best support other functional departments in attaining their customer service goals.
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Senior Sales SpecialistMerck / Watson Pharmaceuticals 1997 - 2002
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Outside Sales RepresentativeCable And Wireless 1996 - 1997
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Branch ManagerEnterprise Rent-A-Car Feb 1992 - Jun 1996
Daniel Traweek Skills
Daniel Traweek Education Details
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Computer Science -
Marketing -
Solon Hs
Frequently Asked Questions about Daniel Traweek
What company does Daniel Traweek work for?
Daniel Traweek works for Rite Aid
What is Daniel Traweek's role at the current company?
Daniel Traweek's current role is Problem Manager.
What is Daniel Traweek's email address?
Daniel Traweek's email address is dt****@****ons.com
What schools did Daniel Traweek attend?
Daniel Traweek attended Robert Morris University, Bowling Green State University, Solon Hs.
What skills is Daniel Traweek known for?
Daniel Traweek has skills like Itil, It Service Management, Customer Relations, Business Analysis, Strategic Planning, Telecommunications, Process Improvement, Project Management, It Operations, Customer Service, Call Centers, Integration.
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7mottmac.com, goldenfieldservices.com, skw-inc.com, skw-inc.com, skw-inc.com, skw-inc.com, westwoodps.com4 +142326XXXXX
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Dani Traweek
Non-Profit Ag Leadership Executive Director And Co-Owner At Blue Collar Cleaning And True Grit Concrete PolishingPueblo-Cañon City Area1yahoo.com2 +130785XXXXX
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