Danush Krishnakumar Email & Phone Number

Australia

🔹 Analyse security events across Cisco, Palo Alto, Fortinet, and Checkpoint technologies, ensuring timely threat detection and response.🔹Drive incident response efforts, ensuring quick identification, containment, and resolution of security threats.🔹Oversee escalations for complex incidents, working with senior engineers and stakeholders to resolve issues.🔹Configure, monitor, and optimise firewalls from Cisco, Palo Alto, Fortinet, and Checkpoint, enhancing network security.🔹Perform assessments, address vulnerabilities, and coordinate patch management to mitigate security risks.🔹Implement automated tools to streamline incident response and proactively detect threats.🔹Work with IT, DevOps, and development teams to integrate security into operations and infrastructure.🔹Generate incident reports, KPIs, and root cause analyses to drive improvements in response effectiveness.

Australia

🔹 Technical Support: Delivering efficient Level 1 and Level 2 technical support to resolve user issues and maintain system functionality.🔹 Cloud Infrastructure Management: Overseeing the Azure and GCP cloud infrastructures, ensuring optimal performance and security. Azure: Managing Entra ID, Defender Security, Intune, Active Directory (on-prem), and Teams administration.🔹 Firewall and VPN Management: Administering and configuring our organization's firewall along with ensuring secure and reliable VPN connections for remote access.🔹Security Auditing: Conducting regular security audits to identify and mitigate potential vulnerabilities and ensure our organisation complies and maintains our ISO-27000 standing.🔹Asset and Endpoint Management: Managing IT assets and ensuring up-to-date tracking and reporting. Implementing and maintaining endpoint security measures to protect against threats.🔹Pentesting: Work with our penetration test provider to ensure our systems are regularly checked for vulnerabilities. Ensuring that secure coding is applied and web application security is maintained as per OWASP 4.2.

Victoria, Australia

🔹Consistently uphold company quality standards across daily operations, ensuring excellence and consistency in all deliverables.🔹Ensuring 100% quality and impartiality when administering the splitting of supperannuation.🔹Adhering to FCFCA legislation of superannuation splitting via agreement or via splitting.🔹Communicating with both solicitors and parties of the split to ensure smooth, safe and quick split of super.🔹Adhering to correct triaging and resolution processes.

Melbourne, Victoria, Australia

🔹 Resolving Customer support inquiries for Hesta Superannuation within SLA, ticketing and ensuring to log all resolutions.🔹 Ensuring to resolve complaints within the guidelines of RG-271 for Internal Dispute Resolution.🔹 Achieving the highest Heart of Hesta score for 3 consecutive months and ensuring a satisfactory resolution of over 90% positive feedback on all end user interactions for 10 Consecutive months.🔹Applying troubleshooting skills for quick over the phone techinical resolution to customers using IOS, Android, Windows and MacOS.🔹Ensuring to meet Hesta's resolution time of an average of 7 Minutes for 8 Consecutive months.🔹Worked with teamleader's to streamline and bring out new guidelines and policies to increase efficiency of the team's performance, resulting in team average resolution of 7.5 minutes and call quality of 98%.🔹Training and Quality assuring new starters and improving knowledge transfer mechanisms.Skills: Customer relations, Communication and documentation, strategy and management, leadership and mentoring.

Melbourne, Victoria, Australia

🔹 Conducted a comprehensive Privacy Impact Assessment (PIA) for a fingerprint based authentication system, demonstrating a keen understanding of data privacy principles and utilising industry-standard tools such as Collibra.🔹 Applied theoretical knowledge from the Master of Cyber Security program in a practical setting, including leveraging expertise in data privacy, and ensuring compliance with regulatory requirements.🔹 Collaborated with team members at the RMIT data and privacy office, developing progress-tracking dashboards and communication platforms to achieve project milestones within the stipulated timeframe.

Sri Lanka

🔹 Developed SIEM dashboards to detect and analyse security incidents, enhancing the overall responsiveness and resilience of the cybersecurity infrastructure.🔹 Deployed a centralised logging system, improving the efficiency of security incident investigations and reducing resolution time by 25%.🔹 Collaborated with the Security team to implement a threat-hunting program, utilising tools like Splunk and adherence to NIST 800-53, resulting in the identification and mitigation of 20+ previously undetected threats.🔹 Implemented a continuous monitoring system, resulting in a significant reduction in false positives and faster response times to genuine security incidents.

Sri Lanka

🔹 Achieved a 15% increase in sales by presenting cybersecurity and infrastructure solutions to potential clients, showcasing a deep understanding of technical concepts.🔹 Developed actionable KPIs for junior staff and conducted training on customer-centric operations, regulatory compliance and quality standards, improving conversion rates.🔹 Provided technical support during product demonstrations, enhancing the overall effectiveness of the sales process.

Master Of Science - Ms, Cyber Security

Bachelor Of Engineering - Be, Computer Networks And Security, Honors

Edexcel Igcse O-Level & Gce Al, Science And Maths