Dan Velasquez Email & Phone Number

Schertz, Tx, Us

Schertz, Tx, Us

Arlington, Virginia, Us

Arlington, Virginia, Us

IMAC(Install Move Add Change) - Images Windows 10 through PXE services to new or returned from client PCs to support future employees or migration from Win 7 to Win 10 project including adding PC to group policies and organizational units in active directory.-Deploys hardware to support future long term customer support and operational planning.- BreakFix-Implements urgent maintenance activity to maintain SLAs and business operations. Provides Excellent customer end-user support to 2000 clients - including remote, password reset, password controls, troubleshooting hardware, printers and software issues according to client SOPs and prioritized by company ticketing system.-Utilizes troubleshooting mythologies to correct and prevent Windows 10 issues for customer support including password maintenance and password security according to company policy.-Updates, Reviews and implements inventory of computers, hardware, perennials, and other related IT equipment according to SOPs.-Receives new computers, hardware, perennials, and other related IT equipment for entry into company client service.-Oversees implementation of hardware and software according to company operational procedures.-Removes out of service, end of Lifecyle computers, hardware, perennials, and other related IT equipment .-Provides logistical support to Pack and Ship imaged PC’s, printers, network equipment and perennials to replace old hardware inventory to other clinics within the US and receives returns from other locations to determine return to service or disposal through E-waste / hard drive disposal standard operating procedures.-Reports inventory status levels to company leadership for project progression, management and current IT posture.-Applies troubleshooting methods to correct PC’s that are experiencing Windows 10 migration / imaging problems due to hardware problems or end of hardware lifecycle.

Oklahoma City, Oklahoma, Us

IT Customer end user support: IT professional providing customer support with troubleshooting tactics, risk management and communication for up to 200 company end-users remotely or onsite with Windows 7, 8, 10, hardware, software, Google applications, MS SharePoint online, Microsoft Server 2016 and Microsoft Office 365 products. Network Technician: Deployed, Installed, configured, upgraded, and used troubleshooting procedures in multiple small to medium business network systems including cabling Cat 6, POE+ systems, installation of switches, security devices, routers, IP phones, IP cameras, controllers, network attached storage systems and wireless access points for multiple company sites. Provided thorough network documentation with logical and physical documents for each site for future upgrades and troubleshooting. Installed and resolved issues to network printers, network attached storage systems, servers, voip phone systems and IP security cameras. Secured network devices and access points through device setting, access control lists, state-full firewalls security policies and complex passwords.Web design and development: Experienced and knowledgeable in web design, Microsoft Sharepoint 365 online, use of json, api hooking through Microsoft flows, web forms, PHP, DNS, SSL certificate securities, WordPress and Drupal 7 and 8. Set up, implemented and maintained multiple online learning system (LMS) websites with student membership, managers, commerce, course creation, testing, completion certifications and student accomplishment tracking. Consultant: Analyzed current company systems and provided technology recommendations and consulting for computer systems, network devices, mobile devices, back up solutions , and file sharing systems data storage systems.Security analyst: Provided cyber-security insight, training and awareness for 100 employees and training candidates. Secured company web applications, network systems user policies and security policy.

Randolph Afb, Tx, Us

-Provided excellent Air Force worldwide customer service that aligned 12,000 maintenance and munitions employment requirements worldwide for over 8 occupational specialties and ensured 100% Secretary of the Air Force mission readiness reported though use of Air Force and DoD Oracle database systems utilizing ADHOC reports codes, queries and analysis.-Executed employment of USAF human resources through use of Deliberate and Crisis Action Planning and Execution Segments system (DCAPES), OLAP power-user, worldwide in support of forward Combatant Commanders. -Air Force level program data analyst responsible for maintenance and munitions scheduling support; analyzed information to support Air and Space Expeditionary Force contingency requirements for 6,500 Aviation and Maintenance personnel; utilized multiple network and database systems to incorporate global scheduling of Air Force property, equipment, munitions, cargo and human resources.-Managed 36K personnel requirements utilizing unit type codes and unit line number for 5 Air Force specialty codes for over 6.5K AF personnel. -Logistics specialist, coordinated munitions shipments to support worldwide contingency combat operations.-Secured secret, sensitive and confidential information computer systems including network equipment physically through alarm intrusion devices, proximity scanners, system accountability, personnel escorts, and daily log checks.- Conceived a comprehensive EXCEL database that provided an organized visual schedule of manning requirements that encompassed four years of data analysis; communicated brief overview for top Air Force career field leadership. -Reported force manning, posture, readiness, and availability to Headquarters U.S Air Force (HAF) through use of EIS and represented metrics. -Analyzed (DSS) manning resources and recommends deployment course of action to resolve requirement manning issues to upper leadership.

Randolph Afb, Tx, Us

- Managed 46 Air Force munitions members in safe performance of maintenance, inspection and assembly of munitions and countermeasures for B-1B and C-130J aircraft. - Supervised daily operations of support area responsible for control and inventory of hazardous materials, hazardous waste, and equipment.- Guided and verified work schedules through use of munitions control system (ITS) tracked by job control number (JCN).- Ensured practice of Air Force Occupational Safety and Heath (AFOSH) and OSHA safety standards adhered for 46 personnel, attaining a 96% quality assurance rate for the section.- Oversaw section training program, injected training guidance to upgrade skills of junior personnel, reducing skills upgrade process by 30% below leadership's suspense. Utilized DSS database to report current training status to upper management.-Analyzed Combat Ammunition System (DSS) database for accurate input to mirror correct inventory, condition code, status, and location of assigned conventional munitions. Information provided to leadership through EIS.

Randolph Afb, Tx, Us

-Managed 11 person Maintenance Operations Team, Command and Control Element. -DSS power-user. ensured accurate aircraft status capability reporting through use of Integrated Maintenance Data System IMDS (DSS) for 33 B-1B aircraft to higher headquarters through EIS. -Evaluated and established emergency action procedures for rapid first response to flight-line ground and in-flight incidents.-System Administer for Air Force Electronic Maintenance Ops Center web application (EMOC); granted user directory access according to policy for 300+ user accounts, implemented a FAQ section and user help file document to provide excellent customer service.-Provided technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application support problems in response to reported or observed incidents; ensured critical business activities were carried out.- Executed resource protection and property accountability of 31 handheld radio devices, 30 organizational issued personal wireless devices, and telecommunication devices valued at over $176K .-Assisted the installation and configuration of 80 workstations and network operating systems / applications software on a wide range of configurable information systems devices including sensitive equipment in a deployed environment.-Section training manager, provided instruction for 11 maintenance controllers as well as all new appointed controllers. -Oversaw and reported daily maintenance flightline operations for assigned B-1B and C-130 acft. -Efficiently balanced work schedules, training, temporary duty assignments, deployments and days off for 11 personnel while assured a 24 hour operation remained in place.

Randolph Afb, Tx, Us

Randolph Afb, Tx, Us

Randolph Afb, Tx, Us

Randolph Afb, Tx, Us

Randolph Afb, Tx, Us

Randolph Afb, Tx, Us

Randolph Afb, Tx, Us

Randolph Afb, Tx, Us

Network And System Administration/Administrator

Bachelor Of Science, Management Computer Information Systems, Information Technology

Certification, Professional Management

Leadership And Management

Senior Enlisted Joint Pme

Associate'S Degree, Munitions Systems/Ordinance Technology

Leadership And Management