Danny Vongphachanh Email & Phone Number

More than 12 years working in IT industryExcellent knowledge of SQL databases Provided support for critical infrastructure technologiesTechnical Proficient on using SQL Query Language Provided support for hypervisors like Marathon, VMware Familiar with remote access software like Remote Desktop Manager Excellent knowledge in various databases such as MS SQL Server, MySQL Ability to use industrial applications such as FactoryTalk View, IgnitionProvided infrastructure support to MS Failover Cluster Familiar with VPN Clients such as Cisco AnyConnect, FortiClient, Citrix Provided technical support for MS Azure Environment Good knowledge with physical infrastrature servers such as Dell, HP Familiar with Solarwinds DPA, Application MonitorAble to diagnose and troubleshoot SQL replication issues Maintained Windows Web Server to provide services for cloud data hosting Migrated databases from Access and MySql Remodelled and imported data to be used in SQL databases Knowledgeable in setting up and configuring small networksSupport  Provided 24/7 on-call support to the end user Assisted customer with resolving major critical issues in a timely manner Trained customers on how to use POS software Logged service tickets through CRM ticketing software Created training manuals for technical use and end-user documentation Diagnosed and resolved issues by correspondence through e-mail and phone Travelled on-site to customer locations within Ontario Escalated bug related issues to programming department Maintained user VPN accounts for service team

Listed skills include Technical Support, Help Desk Support, Software Installation, Hardware, and 6 others.

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  Sheridan College

  Computer Science Technology