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Dan Donovan Email & Phone Number

Consultant at SEI
Location: Loveland, Ohio, United States 9 work roles 2 schools
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Current company
SEI
Role
Consultant
Location
Loveland, Ohio, United States
Company size
883 employees

Who is Dan Donovan? Overview

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Quick answer

Dan Donovan is listed as Consultant at SEI, a company with 883 employees, based in Loveland, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Dan Donovan.

Dan Donovan previously worked as Global Leader, Customer Experience & Business Operations at Dtn and Senior Vice-President, Customer Experience | Vice-President, Customer Success at Quotient Technology Inc.. Dan Donovan holds Master Of Science In Exercise And Support Management from University Of Florida.

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SEI

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Profile bio

About Dan Donovan

With 25+ years in customer success strategy and leadership, I have a deep background in building, scaling, and leading cross-functional teams that design and execute comprehensive customer experience journeys, and I have a track record of generating revenue and implementing process improvements that provide cost savings.I am fortunate to have several points of pride from my long tenure at Nielsen. While managing the firm’s largest account, I surpassed our target client satisfaction scores for four years running. I was then selected to lead a team of Six Sigma Black Belts as we identified and solved operational challenges for both internal and external clients, requiring me to execute on my own projects as well as orchestrate two dozen others. One of my projects grew into what was my final role at Nielsen: I designed, scaled, and then led a team from 15 client service people working 1:1 to 280 working 1:many while the program grew from a small pilot to one that was adopted globally.My success there led directly to my next position at Quotient, where I also built a customer experience team. This utilized my change management skills as we repositioned and retrained over 60 people while revamping processes and workflows. An engaged team led our group to $15M+ in renewals in the first year and 5x revenue growth. Based on this quick success, I was then given both the strategic insights and solutions team and customer billing (where I reduced time to collect by 10 days).In my current role, I’m leading a 250-member customer support team and overseeing a multimillion-dollar budget. Through effective and empathetic employee engagement, we’ve managed to reduce costs, increase revenue, and improve customer satisfaction scores. We are in the midst of implementing a new customer experience strategy that I spearheaded, and I’m looking forward to shepherding the team through this change in a way that is beneficial to them, the customers, and the company.And it’s the foundation of those three elements that, to me, demonstrates professional success: driving tangible and significant business results for a company, delivering above and beyond on customer expectations, and building and leading teams that enjoy and thrive in what they do. I’m always happy to connect – feel free to message me.

Current workplace

Dan Donovan's current company

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SEI
Sei
Consultant
Loveland, OH, US
Website
dtn.com
Employees
883
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9 roles · 28 years

Dan Donovan work experience

A career timeline built from the work history available for this profile.

Consultant

Sei

Loveland, OH, US

Global Leader, Customer Experience & Business Operations

Current
Dtn

Minneapolis, Minnesota, United States

  • Lead the business operations and customer success teams, developing and executing the end to end customer experience journey at a data, analytics, and technology company serving organizations with complex global supply.
Jul 2022 - Present

Senior Vice-President, Customer Experience | Vice-President, Customer Success

Quotient Technology Inc.

Cincinnati, OH

  • Hired to establish the Customer Experience Team of 60+ from scratch for a leading omnichannel retail marketing company
  • Drove $15.5M in campaign renewals in Y1 as builder and leader of the new Customer Experience Team with a budget of $10.7M; developed leadership team and designed new onboarding processes and workflows
  • Generated 5x revenue growth by scaling ecommerce search team
  • Boosted campaign quality by 9% through process improvement and quality assurance measures; led strategic insights and solutions teams and provided analytics to customers post-sale
  • Designed and launched Quotient's first customer engagement-focused Customer Satisfaction Survey (CSS); increased CSS scores while reducing headcount costs by 15%
  • Reduced service start delays by 50% and days to collect by 10 days as part of expanded post-sale CX functions
Jan 2020 - Jul 2022

Senior Vice-President, North America/Us Client Delivery Lead

Nielsen

Cincinnati, OH

  • Designed, built, and led the client delivery organization based on successful project developed in previous role as Master Black Belt; scaled the team from 15 associates to 280 associates serving more than 100 clients.
  • Generated a 20% increase in efficiency and a 30% reduction in associate turnover through process, technology, and service improvements; implemented a new technology platform that improved support capacity
  • Earned highest employee engagement score in US in the Gallup My Voice survey
  • Built offshore workflows to improve quality and timeliness through Lean design principles
May 2014 - Dec 2019

Vice-President Of Process Improvement & Master Black Belt

Nielsen

Cincinnati, OH

  • Hand-picked for this two-year rotational assignment to lead a team of 6 Six Sigma Black Belts through two dozen projects to identify and improve operational challenges for internal and external customers
  • Designed an HR and finance tracking system that eliminated hundreds of redundant reports, increased cross-functional capacity, and streamlined the budget process; led the successful integration of HR, finance.
Aug 2012 - May 2014

Vice-President, Us Client Business Partner

Nielsen

Cincinnati, OH

  • Led the Proctor & Gamble account, the firm’s largest; generated an 11% increase in revenue through the implementation of a new data delivery platform
  • Produced $52M in revenue, double-digit annual sales growth, and oversaw a team of 50+
  • Exceeded target client satisfaction scores for 16 consecutive quarters, resulting in zero financial credits due to P&G from Nielsen
  • Led the Veterans Employee Resource Group
Jun 2009 - Aug 2012

Director, Client Service, P&G

Nielsen
2004 - 2009 ~5 yrs

Manager, Client Service, Midwest Region

Nielsen
2001 - 2004 ~3 yrs

Analyst, Client Service, Midwest Region

Nielsen
1998 - 2001 ~3 yrs
Team & coworkers

Colleagues at SEI

Other employees you can reach at dtn.com. View company contacts for 883 employees →

MF Myke Feinman Myke Feinman Colleague at Sei Streator, Illinois, United States, United States View → JC Jackie Cosgrove Jackie Cosgrove Colleague at Sei Omaha, Nebraska, United States, United States View → GS George Siddens George Siddens Colleague at Sei United Kingdom, United Kingdom View → SO Shaun Opp Shaun Opp Colleague at Sei Minneapolis, Minnesota, United States, United States View → ER Ellamae Reiff Ellamae Reiff Colleague at Sei Warsaw, Indiana, United States, United States View → TS Tom Strain Tom Strain Colleague at Sei Omaha, Nebraska, United States, United States View → JA Joe Augeri Joe Augeri Colleague at Sei Papillion, Nebraska, United States, United States View → RQ Russ Quinn Russ Quinn Colleague at Sei Omaha, Nebraska, United States, United States View → HD Heleen De Boer Heleen De Boer Colleague at Sei Wageningen, Gelderland, Netherlands, Netherlands View → MR Marco Rossetti Marco Rossetti Colleague at Sei Omaha Metropolitan Area, United States View →
2 education records

Dan Donovan education

FAQ

Frequently asked questions about Dan Donovan

Quick answers generated from the profile data available on this page.

What company does Dan Donovan work for?

Dan Donovan works for SEI.

What is Dan Donovan's role at SEI?

Dan Donovan is listed as Consultant at SEI.

Where is Dan Donovan based?

Dan Donovan is based in Loveland, Ohio, United States while working with SEI.

What companies has Dan Donovan worked for?

Dan Donovan has worked for Sei, Dtn, Quotient Technology Inc., and Nielsen.

Who are Dan Donovan's colleagues at SEI?

Dan Donovan's colleagues at SEI include Myke Feinman, Jackie Cosgrove, George Siddens, Shaun Opp, and Ellamae Reiff.

How can I contact Dan Donovan?

You can use AeroLeads to view verified contact signals for Dan Donovan at SEI, including work email, phone, and LinkedIn data when available.

What schools did Dan Donovan attend?

Dan Donovan holds Master Of Science In Exercise And Support Management from University Of Florida.

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