Dan Weatherley work email
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Dan Weatherley personal email
I'm an experienced IT Service Delivery Manager with a strong focus on delivering customer outcomes in line with business needs. I have a healthy appetite for close collaboration to understand business objectives and deliver accordingly, leveraging extensive functional and operational experience to bridge perceived gaps between IT and Business stakeholder communities. ITIL v4 Foundation and ITIL v3 certified to Intermediate level across all lifecycle stages, I have a proven record in end-to-end management of complex service issues across multiple technologies and time-zones.
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Service Management SpecialistQinetiqHavant, Gb
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Experienced Service Management ProfessionalExploring New Opportunities Jul 2024 - PresentHavant, United Kingdom
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Service ManagerVodafone Business Nov 2018 - Jun 2024Home BasedService Manager aligned to a key multinational client in the financial services and asset management industry. Developed, maintained and leveraged an in-depth understanding of client priorities, culture, processes, and mindset, collaborating effectively to ensure the desired outcomes were achieved. Oversaw day-to-day Account Service Operations to ensure achievement of operational needs, producing and presenting regular detailed management reporting of service performance against contracted SLAs and KPIs. Lead for Service Improvement (SI) activities, proactively identifying improvement opportunities, defining required activities and driving to completion across multiple virtual teams. -
Service ManagerNavisite Nov 2014 - Nov 2018Surbiton, Surrey.Managed a portfolio of strategic and premium client accounts totalling approx. £11-13 million annual revenue, including Navisite’s largest UK client account by monthly recurring revenue.Subject Matter Expert and escalation point for all service related matters relating to assigned accounts, including day-to-day Service Operations Management, Contract & Billing enquiries and Service Management reporting. -
Specialist, Major Incident & Problem ManagementColt Technology Services Jul 2011 - Apr 2014Park Royal, London, United KingdomEnd-to-end command, control and management of Major Incidents impacting Tier 1 Network and Managed Services customers in the UK, Mainland Europe and North America, assuming Incident Management process accountability through to restoration of service and incident resolution.Engaged as Subject Matter Expert in rollout of Major Incident Management for Colt Managed Services across Mainland Europe, including on-site analysis of existing processes and procedures in Barcelona Service Centre, and co-ordination and delivery of training for country-specific Incident Managers. -
Lead Engineer, Microsoft SystemsColt Technology Services May 2010 - Jul 2011Park Royal, LondonThird-level in-depth fault analysis and resolution of service issues impacting Key Customers in the UK and BeNeLux area. Mobilised and managed 3rd Party suppliers, driving engagement to aid and achieve successful service restoration and incident/problem resolution.
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Microsoft Systems & Datacentre EngineerColt Technology Services Dec 2003 - May 2010Park Royal, LondonSecond-level fault analysis, investigation and resolution of incidents affecting Managed Service customer solutions based in the UK and BeNeLux. Incident ownership, co-ordination, escalation and reporting as required to ensure successful incident resolution.
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Data Centre Monitoring & First Line Support AnalystColt Technology Services Nov 2001 - Dec 2003Park Royal, LondonProactively monitored for, identified and took ownership of Incidents, providing first-line analysis, troubleshooting and management through to resolution.
Dan Weatherley Skills
Dan Weatherley Education Details
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Itil V3 & V4
Frequently Asked Questions about Dan Weatherley
What company does Dan Weatherley work for?
Dan Weatherley works for Qinetiq
What is Dan Weatherley's role at the current company?
Dan Weatherley's current role is Service Management Specialist.
What is Dan Weatherley's email address?
Dan Weatherley's email address is da****@****olt.net
What schools did Dan Weatherley attend?
Dan Weatherley attended Itil V3 & V4.
What are some of Dan Weatherley's interests?
Dan Weatherley has interest in Rugby, Motorsport, Live Music And Theatre, Clay Pigeon Shooting, Science And Technology, Arts And Culture, Health.
What skills is Dan Weatherley known for?
Dan Weatherley has skills like Managed Services, Data Center, It Service Management, Service Delivery, Itil, Technical Support, Servers, Management, Telecommunications, Sla, Service Management, Infrastructure.
Not the Dan Weatherley you were looking for?
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1younghunter.co.nz -
Daniel Weatherley
Finance Associate At Kedrion Biopharma | M.Sc. Finance & M.Sc. International Financial ManagementMilan -
Dan Weatherley
Greater Guildford Area, United Kingdom
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