Dany Jacob Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Responsibilities• Working as a technical business analyst to create process documents, swimlane diagrams, and user manuals.• Assisting with One Identity Manager configurations such as setting up the connectors with different target systems.

Sydney, New South Wales, Australia

Responsibilities:• Threat hunting using QRadar and splunk. • Filtering through their proxy logs to identify any malicious activities or logs. • Performing ticket reviews to verify the clarity of tickets worked upon by other analysts. • Providing daily reports to the client on details missed from tickets to maintain better integrity and visibility into the team. • Worked as a documentation reviewer to enhance the team’s current internal documentations.• Helped to improve the overall layout and content of their documentations hosted on Jira.

Sydney, New South Wales, Australia

Responsibilities:• Implementing IAM policies for various customers.• Working on role-based access provisioning (RBAC).• Troubleshooting access-related incidents for customers.• Creating process documents and MOMs.• Participating in daily scrum meetings.

Sydney, New South Wales, Australia

Responsibilities • Troubleshooting information technology issues across all devices and operating systems.• Demonstrated strong communication skills through contacting vendors for IT support with their products.• Remote accessing client’s computer through ticketing systems called SolarWinds MSP and MSP N-Central.• Teaching and training new interns about the systems and software which are used.• Demonstrated strong leadership skills by being the acting supervisor.• Working in Windows environment and in Microsoft Office 365.Key Achievements• Developed a sales board for the company using Power Bi.• Responding and efficiently solving tickets raised by customers, who gave positive feedback.• Working on high profile projects like file server migration which allowed the company to increase their profits.

Sydney, Australia

Responsibilities • Configuring a cisco ASA firewall.• Integration of the bespoke system with Office 365 / Azure.• Performed some data entry and ad-hoc duties.

Castle Towers

Responsibilities• Customer service – Managing the counter independently. Topping up the credit on cards for customers.• Cash Handling – Experience using point of sale (POS) and using eftpos machine.• Upselling – Promoting and encouraging customers to buy the package deals iPLAY offered; this helps to meet KPIs more efficiently.Key achievements• Commended for delivering great customer service regularly.

Bachelor Of Science, Information Technology, Credit

Major - Cyber security and Networking Sub major - Business Information Systems

Routing And Internetworks & Networking Essentials

Education record

Activities and Societies: Volunteering and Mentoring