Dany Jacob Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Responsibilities
• Working as a technical business analyst to create process documents, swimlane diagrams, and user manuals.
• Assisting with One Identity Manager configurations such as setting up the connectors with different target systems.

Sydney, New South Wales, Australia

• Responsibilities:
• Threat hunting using QRadar and splunk.
• Filtering through their proxy logs to identify any malicious activities or logs.
• Performing ticket reviews to verify the clarity of tickets worked upon by other analysts.
• Providing daily reports to the client on details missed from tickets to maintain better integrity and visibility into the team.
• Worked as a documentation reviewer to enhance the team’s current internal documentations.

Sydney, New South Wales, Australia

• Responsibilities:
• Implementing IAM policies for various customers.
• Working on role-based access provisioning (RBAC).
• Troubleshooting access-related incidents for customers.
• Creating process documents and MOMs.
• Participating in daily scrum meetings.

Sydney, New South Wales, Australia

• Responsibilities
• Troubleshooting information technology issues across all devices and operating systems.
• Demonstrated strong communication skills through contacting vendors for IT support with their products.
• Remote accessing client’s computer through ticketing systems called SolarWinds MSP and MSP N-Central.
• Teaching and training new interns about the systems and software which are used.
• Demonstrated strong leadership skills by being the acting supervisor.

Sydney, Australia

• Responsibilities
• Configuring a cisco ASA firewall.
• Integration of the bespoke system with Office 365 / Azure.
• Performed some data entry and ad-hoc duties.

Castle Towers

• Responsibilities
• Customer service – Managing the counter independently. Topping up the credit on cards for customers.
• Cash Handling – Experience using point of sale (POS) and using eftpos machine.
• Upselling – Promoting and encouraging customers to buy the package deals iPLAY offered; this helps to meet KPIs more efficiently.Key achievements
• Commended for delivering great customer service regularly.

Bachelor Of Science, Information Technology, Credit

Major - Cyber security and Networking Sub major - Business Information Systems

Routing And Internetworks & Networking Essentials

Education record

Activities and Societies: Volunteering and Mentoring