Experienced IT Support Analyst with over 13 years of experience in Information Technology. Practiced troubleshooter with excellent diagnostics and support abilities, strong attention to detailand methodical approach. Expert Windows, macOS and Linux. Skilled Technologist with experience configuring computers, servers, network equipments and peripheral devices to work within established company and security parameters. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Dedicated information technology professional with history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Excellent reputation for resolving problems and improving customer satisfaction.-Customer Support-LAN-WAN-Application Support-Troubleshooting-Windows/macOS/Linux (Power User)-Google cloud Platform-Debugging-Network Protocol-DNS (Domain Name Server)