• Managing IT infrastructure • Installing and configuring computer systems and networks• Maintaining and updating software and hardware• Troubleshooting and resolving system problems• Monitoring system performance and security• Creating and managing user accounts and permissions• Providing technical support to users• Developing and implementing security policies and procedures• Keeping up-to-date on the latest technologies and trends

Configured hardware, devices and software to set up work stations for employees.Patched software and installed new versions to eliminate security problems and protect data.Maintained servers and systems to keep networks fully operational during peak periods.Performed server backups and changed and replaced backup tapes daily.Explained technical information in clear terms to non-technical individuals to promote betterunderstanding.Responded to support requests from end users and patiently walked individuals through basictroubleshooting tasks.Analyzed system and network issues to identify troubleshooting methods needed for quickremediation.Worked with software development team on reported errors and bugs on newly releasedsoftware and assisted in deployment of release fixes.Monitored systems in operation and input commands to troubleshoot areas.Collaborated with vendors to locate replacement components and resolve advanced problems.Managed new projects of computer networking and CCTV system.

Resolved diverse range of technical issues across multiple systems and applications forcustomers and end-users across various time zones.Provided Tier 1 IT support to non-technical internal users through desk side support services.Maintained familiarity with API and authentication mechanisms for supported products.Provided documentation on start-up, shut down and first-level troubleshooting of technicalprocesses to support desk staff.Assisted customers with product selection based on stated needs, proposed use and budget.Provided replacement files to customers missing data, media files, and software components.Translated complex technical issues into digestible language for non-technical users.Loaded software, granted permissions and configured hardware for new employees as part ofonboarding process.Provided support for networking protocols and characteristics.Resolved system, hardware and telephone issues within 8 hours, improving efficiency amongdepartments.Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Provided network support services for devices such as hubs, bridges, routers and otherhardware.Initiated and managed network test facilities to verify network hardness and resilience.Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speednetworks.