Danyell Durden Email & Phone Number

Irving, Texas, United States

Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete records to the team leader for resolution.Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.Maintains data entry requirements by following data program techniques and procedures.Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate data duplication.Secures information by completing database backups.Maintains operations by following policies and procedures; reporting needed changes.Maintains customer confidence and protects operations by keeping information confidential.Contributes to team effort by accomplishing related results as needed.

Irving Texas

I ensured vendors are performing to contractual obligations regarding on-time shipping, order accuracy, inventory management, and reporting. I provided detailed shipping forecasts by channel, by day to position our vendors for successful fulfillment to all customers. I collect returned inventory, such as Apple iPhone, Android phones, Apple iWatches, Apple iPads, and tablets to restore back to factory settings I strategically support the replenishment of inventory to stores and systemic enhancements to the order automation processI arrange and fulfill customer merchandise orders by coordinating with vendors, billing representatives, warehouse, and delivery personnel; ensures all orders are delivered on/prior to shipping estimated arrival date

Dallas/Fort Worth Area

I Provided exceptional customer service and administrative support for Walker's business accounts by answering any questions or concerns regarding product returns.I provided data and inventory support for business accounts, such as Amazon, EBay, PayPal, and WalmartI used Channel Advisor and Ship Station as a research tool for processing customer returns; compiled, verified accuracy, and sorted information according to priority to prepare for Oracle data entryI utilized Excel modeling (V-lookups, Pivot Tables) for formatting, querying, and calculating dataI reviewed stored data for discrepancies or errors, and corrected any inaccuracies; validated and reconciled transactions from system reports to the supporting source document

Dallas/Fort Worth Area

I maintained office operations by receiving and distributing communications; collecting and mailing correspondence and copying information.I monitored supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items and delivering supplies to work stationsI served customers by answering questions; forwarding messages; confirming customer orders and keeping customers informed of order statusI kept track of merchandisers via Excel sheets and tracked daily store routes via Encompass; managed route delivery drivers and held them accountable for confirmed delivery status with various merchandisersI maintained equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation and monitoring and purchasing meter fundsI maintained 100% accountability for all money-handling functions by balancing delivery spreadsheets that dealt with cash, money orders, and checks without zero error

Grapevine Texas

I processed customer's information by inputting data in SAP or MyService database. Reviewed data for deficiencies or errors, corrected any errors made, and sorted information according to prioritization to prepare source data for computer entry.I examined contents and compare with records, such as manifests, invoices, or orders to verify the accuracy of incoming or outgoing shipmentsI prepared routine reports, and filed shipping/receiving records by inspecting shipments for damages or defectsI maintained and updated filing, inventory, mailing, and database systems either manually or using a computerI trained 10 to 15 new employees on logistics software and Windows basics such as Microsoft Excel, Word, and Outlook

High School Diploma

Information Technology

Pending Certifications: CompTIA A+ 1001, CompTIA A+ 1002