Office Team
Pacific Northwest Federal Credit Union
MEMBER SERVICE / CALL CENTERassisting member and potential members with their telephone requests answer questions about products and services resolve problems that are within my autority to resolve use outside employees for help when needed opened new accounts refer members to correct departments when needed follow directions of the supervisor worked with minimal supervisionlearned different roles very quickly and picked up many tasks outside of the job description cross sell products when needed maintained members accounts with personal banking using the xp system assist other departments when needed preform other duties as assigned