Training for new employees and continuous improvement for existing employeesWork alongside Distribution Supervisors to learn responsibilities and fill in during absenceLead Operations for special events including the Minnesota State FairWork as a liaison between sales and drivers to resolve and prevent issuesRepresent operations at trade events, including the National Beer Wholesalers Association Congressional Conference.

Supervise up to 5 department staff on a shift; Act as hotel Manager on Duty as needed; Encourage upsells and excellent customer service by demonstration; Manage up to $500 cash drawer; Ensure Radisson 100% Customer Service Guarantee is upheld; Refer possible business leads to sales department as appropriate.

Sell rooms and services of hotel in-person and via phone; process 24 hour contract guests using Opera PMS and Corporate Lodging billing system; perform bell, shuttle, and valet tasks for major hotel events; mentor new employees; complete night audit as Manager on Duty.

Write Banquet Event Orders; cold call leads; set up events with audio visual department; represent hotel at MSAE trade show; Utilize Knowland website to research leads; personalize invitations for corporate tours.

Create reservations by phone and in person using Opera and Novexsys PMS; utilize WebCheckInn for Corporate Lodging Guests; shuttle up to 14 guests per trip as requested; and satisfy guest issues with responsible solutions.

Efficiently check guests in and outAnswer and prioritize multi-line switchboardCreate and edit reservations using Opera® and Novexsys® P.M.S. systemsSafely chauffeur guests to and from nearby wedding venuesInsure integrity of incoming monies and guest securityPerform night audit tasks as needed

Delivered temperature controlled freight according to specifications; complied with USDOT hours of service requirements; completed daily equipment inspections as required by federal law and company policy; and ensured integrity of seals on trailer while in transit.

Delivered general and hazardous material freight according to specifications; mentored new drivers; and earned top truck title for consistently reliable performance.

Maintained integrity of customer security measures; actively looked for new threats to personal and property safety; made recommendations on improvements to safety and security measures; trained officers on new account procedures; and oversaw up to three officers at special events.