Lead Solution Consultant for Centers for Disease Control and Prevention, The Administration for Children and Families, and Substance abuse and Mental Health Services Administration

Lead Solution Consultant for Centers for Disease Control and Prevention, The Administration for Children and Families, and Substance abuse and Mental Health Services Administration

Senior Consultant Role/Position: ServiceNow Delivery Lead November 2018 – PresentClient: Federal AgencyProject: Human Resource Transformation- Managed three ServiceNow Scrum teams to implement an HR solution for a federal agency using ServiceNow HRSD application- Prioritized backlog, provided updates and risks, and set sprint objectives with System Chief- Coordinated and facilitated Unit Acceptance Testing (UAT) with client Product Owners and internal team- Created and managed release schedule in MS Project- Assisted Functional team with requirements- Coordinated user story prioritization with Functional leads and Product Owners- Coordinated with the client’s CIO office to migrate development from ServiceNow lower environments to upper environments - Managed user story backlog using ServiceNow Agile Development modules- Responsible to walk thru new developers, executives, and practitioners through all service portals and workflow- Updated the program’s Monthly Status Report and raise risks to leadership- Provided ServiceNow Demo to different partners and senior executives within the firm to help them understand if ServiceNow can meet their client’s need

Position: ServiceNow Business Process Consultant Project: OSD SMART - ServiceNow platform implementation Client: Important U.S. Federal AgencyDate: November 2017 - October 2018- Gathered requirements from Product Owners and Executive Stakeholders and produced stories and wire frames to create service portals in ServiceNow.- Created and prioritized backlog stories of enhancement or feature request with stakeholders and Product Owners - Worked with Executive Stakeholders, Business Process Owner, and Product Owners to identify and implement efficiencies or enhance functionality within ServiceNow platform.- Served as Project Liaison between Development team and Functional Integrated Team to clarify Requirements and development approach.- Provided ServiceNow Administration support to Development team to help accomplish sprint deadlines.- Managed daily progress of Development team to mitigate risks and ensure project is on schedule- Prepared weekly and monthly status report for executive stakeholders with all project updates such as risks, progress, and upcoming activities.- Developed business process flows using MS Visio- Responsible to walk new developers and executives through all service portals and program business processes

Role/Position: Financial Consultant Apr 2016 – Oct 2017Client: Important U.S. Federal AgencyProject: Enterprise Case Management IT PMO Support executing Capital Planning & Investment Control- Responsible to collect monthly invoices from contractors and fully analyze actual expenditures vs. budgets with the purpose of creating and maintaining a report in excel that provided the financial burn rate for each contract.- Responsible to collect and enter the programs fiscal year planned value, earned value, and actuals costs to into ProSight (software used to meet all federal financial requirements)- Developed the Executive Investment Control report in excel to perform a comprehensive analysis of the program’s fiscal year financial budget by creating different financial performance indicators such as: monthly burn rate by categories and IRS Full Time Employee (FTE) utilization - Maintain Executive Monthly Financial presentation for the CIO. Interpret the information, identifying trends, and provide recommendations to support business decision-making.- Coordinated with 5 stakeholders to gather necessary requirements to prepare the next fiscal year’s Baseline Change Request (BCR) and spend plan to forecast the program’s planned costs

Role/Position: Business AnalystProject: Applying Data Analytics and Project Management to transition IBM Lotus Notes to Microsoft 365 suiteClient: Computer Science Corporation (CSC) Date: January 2016 - April 2016 - Performed data analysis for asset requirement usage to determine Skype for Business compatibility globally- Developed a data presentation to suppliers to acquire the correct quantity of material and perform a cost analysis for decision making- Co-managed migrations to Outlook remedy queue by assisting users that had initial issues with their migration - Assisted project managers on the migration schedule plan for 70,000 users’ mailboxes from Asia, Europe, Americas, Africa and Australia by developing a migration control table in excel to monitor progress for daily migrations

• Project cost controller engineer for implementation of an $8M construction project of a natural gas compressor station.• Monitored costs, billing, project progress, safety and construction personnel performance.• Performed daily project reviews and prepared control reports for stakeholders.• Led cross-functional teams in daily meetings to insure project advance and take corrective actions.• Conducted quarterly risk assessments to forecast project stability and modified plans as needed.• Managed change request orders against baseline scope through chain control board• Documented and managed stakeholders requirements • Managed scope implementation and billing of subcontractors • Negotiated with suppliers for raw material and equipment• Streamlined labor reports and histograms to improve productivity through reduced scheduling times.

• Implemented bonus system for distributors that resulted in a 16% sales increase over prior year.• Trained sales teams on product presentation techniques and direct sales strategies with end customers.• Developed and implemented sales reports used by CEO and VP to analyze company’s performance.• Sourced and coordinated delivery of materials for projects exceeding $210K.• Prepared quotations and calculated material requirements based on customer specifications.• Traveled with distributors to compressor stations in the US to verify product performance and execute corrections. • Managed outside sales in assigned territories; increased sales by 23% by landing 3 new distributors in 2013.• Improved distributor performance levels by training their sales team’s onsite. • Restructured the discount list for direct sales; led to a more efficient way to approach the customer when making a sale