Dimitris Angelos Papadimitriou Email & Phone Number

▪ Creating, adjusting and maintaining dashboards and reports which help the team monitor the performance and control business▪ Analyzing data to understand how the business actions are affecting the performance and find the root cause of any impact; negative or positive ▪ Providing feedback to the Team Leads based on the findings of each analysis, so they can understand the situation and take any necessary actions with the minimum risk possible ▪ Creating reporting tools, tailored based on specific needs, in order to improve different business processes▪ Working side to side with a team, focusing on improving existing reports and dashboards, by making them more dynamic, user friendly and efficient

Athens, Attiki, Greece

▪ Creating reports and developing analysis to understand better the business performance; equipping team with necessary results to feed action steps▪ Data collection and interpretation from multiple databases in order to identify patterns/trends and performance drivers▪ Setting up new automated reports with more efficient data collection and analysis processes▪ Developing automated programs (scripts) to eliminate work waste and guarantee results validity▪ Maintaining/adjusting reports and databases structure according to the company's needs▪ Working alongside a big team to define business needs, produce and track key performance indicators (KPIs) according to those needs▪ Review of data accuracy, validity, and completeness in order to drive compatible information and results

Athens, Attiki, Greece

▪ Responded to customers' product-related inquiries for a high demanding and busy department▪ Provided answers and solutions to technical, financial, and generic problems, as well as registered data to update client files

Greece

▪ Responded to customer technical inquiries, complaints, and comments on a daily basis and determined corrective actions for a high call volume department▪ Provision of first-step technical solutions, troubleshooting, as well as data entry to update client files▪ Guided and provided support to customers on how to resolve similar future issues whenever possible

Master'S Degree, Automation Engineer Technology/Technician

Direction: Automation Systems and Control Expertise: Creation of Automated processes to control Software and Hardware

Education record