• Resolved all credit inquiries and complaints while managing relationships with internal and external partners in: Accounting, Field Services and Trade Partner Services.• Monitor existing credit limits, customer paying experience and sales activity to ensure on-going credit worthiness • Promptly responded to all account inquiries from trade partners, field service and end consumers via outbound calls, email and fax.

• Managed a high-volume of calls, resolving an average of 350 inquiries a week and consistently exceeding performance benchmarks in all areas. • Reviewed order documents for accuracy as well as corrected errors, return documents to source or enter missing data.• Provided customer service, price quoting and emergency problem solving for over 300 technicians and key accounts including Home Depot, Lowes and Future Shop.• Communicated with vendors regarding backorder availability… Show more • Managed a high-volume of calls, resolving an average of 350 inquiries a week and consistently exceeding performance benchmarks in all areas. • Reviewed order documents for accuracy as well as corrected errors, return documents to source or enter missing data.• Provided customer service, price quoting and emergency problem solving for over 300 technicians and key accounts including Home Depot, Lowes and Future Shop.• Communicated with vendors regarding backorder availability, future inventory and special orders ,• Managed dispatch schedules and issued work orders for all technicians and independent contractors on a daily basis Show less

• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts and customers.• Resolved an average of 11 Executive inquiries a day and consistently exceeded performance benchmarks.• Successfully negotiated product exchange to ensure a win-win situation. • Became a lead go-to individual for escalated and challenging calls and the department mentor of both new and established employees.• Recognized with an Employee Appreciation Award from the leadership… Show more • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts and customers.• Resolved an average of 11 Executive inquiries a day and consistently exceeded performance benchmarks.• Successfully negotiated product exchange to ensure a win-win situation. • Became a lead go-to individual for escalated and challenging calls and the department mentor of both new and established employees.• Recognized with an Employee Appreciation Award from the leadership team in recognition of extraordinary handling of customer escalations and ongoing mentoring of my peers. Show less

• Responded to 75+ inbound account inquiries per day in a fast-paced, high-volume call center • Build a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bills.• Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.