Daphne Egan Email & Phone Number

- Provided the highest level of support to Drizly’s consumers and retailers over email, phone and chat.- Handled escalated interactions, utilizing empathy and de-escalation skills to provide the best solution.- Analyzed customer data and habits to identify and prioritize customer needs and preferences, resulting in enhanced customer experience.- Worked to identify fraudulent accounts, and assist retailers in handling customer disputes.- Continuously exceeded KPI and metric goals.- Assisted in training and supporting onboarding cohorts.- Assisted retailers with managing orders, diagnosing inventory linking issues, and adjusting hours. Managed retailer accounts.

- Worked collaboratively with the Community team to organize and execute in-person events, allowing customers to interact with and sample our product and driving an increase in new users.- Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer satisfaction and retention.- Resolved customer complaints and ensured calls are handled professionally and promptly.- Maintained accurate customer records and updated databases to ensure effective communication and follow-up.- Provided feedback to management on customer trends and issues to support continuous improvement initiatives.

Los Angeles, California, United States

Santa Monica, California, United States

- Supported the onboarding of new hires, setting them up with the necessary tools for success.- Observed and coached cashiers on proper client interactions to improve our overall client experience.- Maintained client experience while completing tasks in an organized and timely manner.- Managed the overall daily balance and tracking of unbalanced cash registers.

- Helped to drive sales by increasing key KPIs: UPT and ADT.- Ensured that sales floor remained up to visual standards.- communicated shortages or overages of cash register to upper management.- Assisted with planogram changes including store map, wall, fixture, & merchandising mix.- Organized stock.- Trained and coached new Sales Associates.