Kathy Pratt Email & Phone Number

United States

EasyLlama is the modern way to train your organization and prevent harassment in the workplace. We offer fully compliant training with engaging content that is divided in bite-sized episodes. We make it easy for managers to track progress and completion and we integrate with your HRIS and LMS tools. We are trusted by amazing companies such as Chick-fil-A, Marriott, ACE Hardware and Y Combinator.

United States

I honed my customer success craft in various roles throughout the San Francisco Bay Area.1. I studied numerous Leadership, Sales, and Communication Skills.2. Developed internal system to profile customers into different tiers of accounts, highlighting top accounts. 3. Onboarded and trained clients on product features and dramatically reduced the number of customers who churn within their first three months on the services.4. Maintained relationships with clients via multiple communication channels including social media, in product chat, and email in order to foster long term relationships. 5. Helped customers achieve their sales goals by continuously resolving product usage issues and proactively offering training on new features.6. Generated client reports and collected customer feedback.7. Partnered with engineering team based on this data in order to improve site functionality. 8. Project managed several initiatives with the engineers including automation of certain site features and development of new tools to improve user experience and increase sales