Kathy Pratt Email & Phone Number

Remote

Worked directly with customer executive decision makers to help them effectively manage their mobility programs. Built relationships and trust with customers while acting as both a strategic customer escalation point and Tangoe advocate.  Overall program manager, tracking open items and setting priorities. Hosted all customer meetings and brought in SME’s as needed. Support included web portal, logistics, expense management, procurement and technical escalations.  Proactively identify issues and gaps and work across many teams to provide solutions.  Improved Customer Satisfaction through problem solving and thinking outside the box.  Supported a diverse range of clients across many industries

Portland, Oregon Area

Responsible for executive escalations and excellence in customer service to Telecommunications and Network Managers / Executives. Support Project Management for long term issues. Superior written and verbal communication skills. High level of competency in building relationships and advocating organizations, people, and programs. Global technical support liaison for transport, phone and managed services including, but not limited to: Managed Internet Service (MIS)AT&T Virtual Private Network (AVPN)Business Voice over IP (BVoIP)Network on Demand (NoD) a Software Defined NetworkDevelop and conduct strategic product and service presentations for customer Stewardship meetings to increase account value.Extremely reliable individual with the ability to resolve inefficiencies, solve problems, and overcome obstacles quickly and permanently.Natural leader with a history of building teams and managing complex projects.

Portland, Oregon Area

Expertly developed and managed a mobility and wireline portfolio valued at $20M with 10% year over year growth.Passion for training and management of new technology solutions. AT&T provides the opportunity to continuously be challenged with the latest in mobility products and offers. Partnered with internal and external colleagues, crossing organizational boundaries to meet the time-sensitive needs of top-tier clients.Earned a reputation for representing the organization and its programs/products with poise, professionalism, and an unwavering positive attitude.