● Received and responded to customer requests via Salesforce cases, email, and telephone.● Conferred with existing customers and sales representatives to assess requirements and propose optimal solutions for their flu vaccine needs.● Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.● Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.● Communicated with the distribution centers as well as Flu Category Management regarding backorder availability and future inventory.● Facilitated orders and completed accurate entry in timely and efficient manner.

● Communicated with existing customers and sales representatives to assess requirements and propose optimal solutions for their medical supply need requests via Salesforce cases, email, and telephone.● Good reasoning abilities and sound judgment● Strong problem-solving skills● Worked with the distribution centers as well as vendors regarding backorder availability and shippable inventory.

• Create and maintain SOP’s, mail directories, and any information that increases the efficiency of the mail distribution process.• Redirect shipments en route, in response to customer requests.• Manage office supplies, vendors and employee(s).• Oversee the distribution of incoming mail and packages both business and personal, international and domestic.• Responsible for tracking goods• Prepares and maintain records of merchandise shipped• Prepares goods for final shipment.

• Performed inventory control activities, including monthly cycle count, data entry, and reconciliation.• I conducted daily shipping and receiving duties, both domestic and internationally using FedEx and UPS.• Was responsible for tracking goods• Used CPU systems and confirmed adequate inventory levels to limit disruptions in production.• Extensively used MS office in daily processes.• Post weights and shipping charges and prepared goods for final shipment.• Recipient of multiple positive reviews acknowledging dedication to company objectives.

Contract Ended Hired Full Time with Molex.• Processed both written and verbal instructions, prints and work orders.• Inspected and tested electronic components, and cable assemblies.• Recognized and reported defective material and equipment to shift supervisor.• Assembled cables using Wiring Diagram (WD), Bill of Material (BOM) and assembly drawings.• Executed the entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.• Planned and paced work efficiently in order to meet daily and weekly production goals.

• Pleasantly and courteously interacted with customers.• Handled currency and credit transactions quickly and accurately.• Strictly followed all cash, security, inventory and labor policies and procedures.• Greeted customers and provided excellent customer service.

• Effectively managed a high-volume of inbound customer service calls and outbound collections.• Addressed and resolved customer complaints empathetically and professionally.• Defused volatile customer situations calmly and courteously.• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.• Acted professionally and patiently when addressing negative customer feedback.

• Implemented SOP’s and training resources.• Monitored and evaluated unit performance on key security issues, recommending process improvements.• Managed and submitted weekly payroll for six employees.• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.• Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.• Politely assisted guests in person and via telephone.• Communicated with vendors.• Investigated and resolved employee inquiries and complaints in a timely and empathetic manner.• Served as the main liaison between guests, management and operations team.• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.• Directed calls to appropriate individuals and departments.• Recommended alternative processes if desired results were not achieved.