Daphne Kuan Email & Phone Number

Singapore, Singapore

Singapore, Singapore

Singapore

 Team Leader managing 6 staff within Client Approval and Review (CAR) team encompassing the following:o 2nd check for new account openings.o Act as reviewer of adverse information identified by the teamo Assist in the determination of the severity of the adverse information and escalate to Compliance for clearance.o Providing advice to team members with respect to CDD queries and internal policies and procedures. Reviewing and approving KYC for new and existing clients in… Show more  Team Leader managing 6 staff within Client Approval and Review (CAR) team encompassing the following:o 2nd check for new account openings.o Act as reviewer of adverse information identified by the teamo Assist in the determination of the severity of the adverse information and escalate to Compliance for clearance.o Providing advice to team members with respect to CDD queries and internal policies and procedures. Reviewing and approving KYC for new and existing clients in accordance to current company policies and procedures. Supporting and advising AML colleagues in the team regarding AML related issues and account documentation. In coordination with Compliance keeping abreast of legal and regulatory changes in prevention of money laundering and terrorist financing as it pertains to client on-boarding and documentation process and requirements. Work closely with the front office ensuring seamless account opening and periodic review. In charge of creating monthly senior management reports on workflows and error rates. Conduct ongoing training and development of CAR Team including new hires. Show less

Singapore

 Compliance Manager responsible for on-boarding of new clients. Risk management for on-boarding various types of private banking clients, including complex structures such as trusts, foundations, and private investment companies. Liaise with Relationship / Business managers for deficiencies of KYC information and documentation for on boarding. Assist in implementation of new measures and procedures for work flow and process improvement in the team. Mentor and train junior… Show more  Compliance Manager responsible for on-boarding of new clients. Risk management for on-boarding various types of private banking clients, including complex structures such as trusts, foundations, and private investment companies. Liaise with Relationship / Business managers for deficiencies of KYC information and documentation for on boarding. Assist in implementation of new measures and procedures for work flow and process improvement in the team. Mentor and train junior officers. Show less

Singapore

 Deputy Head managing 10 staff within KYC Support Team encompassing the following: - On-boarding new staff including interns. - Ensuring and verifying support team are following respective processes by performing sampling checks. - Complex cases consulting and liaising with Group Compliance for staff. - Mentoring and coaching of current staff.  Reviewing and approving KYC for new and existing clients in accordance to current company policies and procedures. Supporting… Show more  Deputy Head managing 10 staff within KYC Support Team encompassing the following: - On-boarding new staff including interns. - Ensuring and verifying support team are following respective processes by performing sampling checks. - Complex cases consulting and liaising with Group Compliance for staff. - Mentoring and coaching of current staff.  Reviewing and approving KYC for new and existing clients in accordance to current company policies and procedures. Supporting and advising AML colleagues in the team regarding AML related issues and account documentation. Close liaison with Group Compliance for constant updates to latest Singapore banking regulations. Clearing alerts generated by Internal Bank Systems that flagged out adverse news, PEP and etc. to determine true or false hits in accordance with company SLA. Trigger events for true hits with respective relationship manager to review account in question. Consulted by front office business unit with respect to diligence/KYC standards and on internal policy / MAS regulations. Participated in eFiling system setup which has minimized audit efforts and non-compliance issues. Assigned as key person within the team for internal & external audits as well as regulatory inspections. In charge of monthly management reports on outstanding CDD documents and KYC Reviews for submission to Compliance. Document procedures and processes in relation to KYC on-boarding, KYC Review, Alert clearance etc. Responsible for conducting team audits to ensure audit compliance. Show less

Singapore

 Manage Private Banking Account Fulfilment Team. Checking of Account Opening documentation specializing in complex structures of various jurisdiction. (Trust, Foundations, Tax Haven etc.) Coaching team members and marketing staff on documentation and KYC requirements. Consulted on AML for Private Banking. Project Management (Work Improvement initiatives, redesigning of KYC forms, account booklets and documentation.) UAT testing. Prepare Reports for outstanding CDD… Show more  Manage Private Banking Account Fulfilment Team. Checking of Account Opening documentation specializing in complex structures of various jurisdiction. (Trust, Foundations, Tax Haven etc.) Coaching team members and marketing staff on documentation and KYC requirements. Consulted on AML for Private Banking. Project Management (Work Improvement initiatives, redesigning of KYC forms, account booklets and documentation.) UAT testing. Prepare Reports for outstanding CDD documents and KYC Reviews for management presentations. Supervise and guide juniors in order to achieve optimal performance in operational efficiencies and in full compliance of Bank policies and guidelines and consistently aligned with MAS 626 regulations, KYC, AML, CDD policies. Show less

Singapore

 Manage Private Banking Account Fulfilment Team. Checking of Account Opening documentation specializing in complex structures of various jurisdiction. (Trust, Foundations, Tax Haven etc.) Coaching team members and marketing staff on documentation and KYC requirements. Consulted on AML for Private Banking. Project Management (Work Improvement initiatives, redesigning of KYC forms, account booklets and documentation.) UAT testing. Prepare Reports for outstanding CDD… Show more  Manage Private Banking Account Fulfilment Team. Checking of Account Opening documentation specializing in complex structures of various jurisdiction. (Trust, Foundations, Tax Haven etc.) Coaching team members and marketing staff on documentation and KYC requirements. Consulted on AML for Private Banking. Project Management (Work Improvement initiatives, redesigning of KYC forms, account booklets and documentation.) UAT testing. Prepare Reports for outstanding CDD documents and KYC Reviews for management presentations. Supervise and guide juniors in order to achieve optimal performance in operational efficiencies and in full compliance of Bank policies and guidelines and consistently aligned with MAS 626 regulations, KYC, AML, CDD policies. Show less

Singapore

 Checking of documents for opening of accounts. Processing of client’s resolutions pertaining to change in signing mandates. Preparing statistics and monthly reports for management. Co-ordination of monthly meetings with different business lines and preparing minutes of meetings. Act as Relationship Officer with Private Banking and Singapore Branch. Regional liaison for account opening and closing. Processing of Corporate shares for clients. Maintenance of… Show more  Checking of documents for opening of accounts. Processing of client’s resolutions pertaining to change in signing mandates. Preparing statistics and monthly reports for management. Co-ordination of monthly meetings with different business lines and preparing minutes of meetings. Act as Relationship Officer with Private Banking and Singapore Branch. Regional liaison for account opening and closing. Processing of Corporate shares for clients. Maintenance of signature verification systems.  Daily calling of clients informing them of their incoming funds. Updating of Controls and Procedures. Reporting of US Dividends for Corporate Shares under US Regulations Show less

Singapore

 Ensuring compliance with bank’s procedures as well as MAS policies. Reporting of branch earnings to finance. Supervision of tellers during their counter duties. Providing support for sales personnel. Follow up with customer on banking status or services. Daily previous-workday-report analysis and verification. Branch logistics supervision/coordination. Alarm activation standby (24 x 7). ATM alarm/alert trigger standby (24 x 7). Supporting other… Show more  Ensuring compliance with bank’s procedures as well as MAS policies. Reporting of branch earnings to finance. Supervision of tellers during their counter duties. Providing support for sales personnel. Follow up with customer on banking status or services. Daily previous-workday-report analysis and verification. Branch logistics supervision/coordination. Alarm activation standby (24 x 7). ATM alarm/alert trigger standby (24 x 7). Supporting other branches during manpower resource shortages. Teller work on top of supervisory role during manpower shortages. Show less

Singapore

 Contacting customers regarding their transactions. Supervision of customer service clerks when they are attending to customers at counters. Cash operations. Opening and closing of accounts. Checking of incoming & outgoing SWIFT messages. Updating of customer records. Checking of clerks transactions. Cash manager. Checking of trade finance import and export documents. Supervision of clerks and cadet officers in the bills and operations department on… Show more  Contacting customers regarding their transactions. Supervision of customer service clerks when they are attending to customers at counters. Cash operations. Opening and closing of accounts. Checking of incoming & outgoing SWIFT messages. Updating of customer records. Checking of clerks transactions. Cash manager. Checking of trade finance import and export documents. Supervision of clerks and cadet officers in the bills and operations department on their daily work. Show less

Singapore

 Opening of accounts. Taking of customers ACU deposits instructions. Buying and selling of unit trusts for customers. Telemarketing of banks products and services. Handling customer applications and enquiries for credit cards, personal Loans and bankers’ guarantees. Countersigning tellers’ transactions. End day checking of tellers cash boxes.