Daphne Martinez Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Led a team of associates from several markets across SEA and Australia in providing support and driving SEO and key metrics improvements for partners and the company websites.• Manages JIRA backlogs - Groomed, designed, and prioritized team backlog• Refines team SOPs to improve the team’s efficiency and output• Design and carry out experiments to effectively implement ranking and click-through rate strategies through persistent competitive/market research• Cross-collaborates with campaign/account management/tech team in providing support for campaigns• Spearheads the operations team during the big double-digit sales (9.9 - 12.12 Sales) to hit revenue targets• Oversees the team's Facebook ads and other social media content to increase the visibility of both company and merchants/partners.• Compares commission structures between affiliate platforms to ensure partnering affiliates are offering the highest commission rates available• Supervises onboarding of merchants from start to completion - Ensures merchants are integrated successfully by requesting test purchases and flagging out tracking issues, if any.• Successfully onboarded over 50 merchants per market – Top e-commerce marketplaces, fashion, travel, and e-hailing players.• Communicates the progress of bi-weekly initiatives to internal and external stakeholders during Sprint ceremonies.• Coaches team members during 1:1 sessions for their career development• Manages relationships with partners from top news portals across South East Asia• Liaises with partners to support commercial negotiations and future initiatives• Addresses issues faced by the team and relaying them to merchants/partners and follows through until the issue is resolved• Monitors the performance of revenue, traffic, and clicks to ensure targets are met• Analyses, prepares and presents annual performance reports• Monitors partner's invoices to ensure accurate billing

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

EN Markets (MY, SG, PH, and HK)Focus on On-Page SEO for CouponsManage communications between Coupon on other domains (partners) and key stakeholders

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Lead team of content writers to manage on-site content for iPrice Shop and Coupon pages to be best on SERP. (MY, HK, PH, SG)• Conduct regular deep-dive analysis on SERP competitor sites to identify best practice • Work with VSO/Line Manager to develop approaches to elevate iPrice Shop/Coupon page metatags/long-form content to be best on SERP (compelling to both Google and Users) • Ensure approach (and associated cross-department processes) are clearly defined in SOPs • Ensure, understand and execute vital operational tasks (including SOPs) to the right standards • Track performance of pages & team members • Review and improve the SEO performance of current/existing markets • Detailing in reports to Line Manager/VSO • Work with BI and VSO to develop, execute, track, and analyze experiments to improve the SEO performance of metatags / onsite content • Hire, retain and develop a team of high performers content writers through actions including (i) regular 1:1 session (ii) SEO / Content Writing / SEO Tool training • Support team’s task when required

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Create long-form content guidelines/templates and best practices for PH and HK market• Optimize coupon pages using SurferSEO• Conduct competitor analysis and in-depth user research to develop comprehensive meta tags and editorial content based on EN (PH, MY, SG & HK) market’s domains’ including COODs – (Coupons on other domains) tone of voice.• Collaborate with other writers and share best practicesLet's crank your Google ranking up organically by creating SEO-based content. 😊

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Write fresh unique English content for our websites that contributes to SEO traffic growth • Conduct keyword research for new content creation and optimization • Source, create and upload fresh coupon content from our affiliate merchants website on a daily basis • Conduct competitor analysis and perform market research • Revise, proofread, and edit content created by team members • Ensure content is up to date and unique • Aligning with stakeholders on projects and ad-hoc tasks • Update social media content upon request • Gather data and insights from tools such as Google Analytics, Ahrefs, Google Search Console and more

• Write content for SMEs and online editorial sites. • Implement best SEO practices on all content. • Optimize content to align with the client's goals promote readership, boost conversions, improve page ranking, etc.• Pitch content ideas relevant to the client's business or website.

Kuala Lumpur, Malaysia

• Develop delivery routes and maintain contact with drivers throughout the day• Collaborate with management to modify daily routes to accommodate the needs of customers• Act as a communication liaison through the two-way truck radio system and answer incoming chats from drivers on the road• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes• Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries

Chonburi, Thailand

• Planning, preparing and delivering lessons in English (According to their English book and Term Plan.)• Preparing teaching materials, conduct weekly assessments and compute students’ grades.• Helping pupils improve their listening, speaking, reading and writing skills via group sessions/discussions.• Checking and assessing pupils' work daily, weekly and monthly.• Make lesson plans/guides for teaching English as a Foreign Language.• Attending social events and seminars for English.• Putting students safety first and create a great atmosphere for students to learn easily.

• Provide support to customers who have questions and concerns with the product we sell.• Answer emails, chats, and calls about customers’ queries in a timely fashion.• Maintain good relations with the clients.• Excellence in technical writing and spoken English. • Maintain good relations with colleagues

Region Xi - Davao, Philippines

• Maintain customer records by updating account information.• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.• Maintain financial accounts by processing customer adjustments.• Recommend potential products or services to management by collecting customer information and analyzing customer needs.• Prepare product or service reports by collecting and analyzing customer information.• Contribute to team effort by accomplishing related results as needed.• Assist other representatives in updating information beyond their access• Go through account and explains account further to representatives if there is any confusion on their end

Region Xi - Davao, Philippines

• Announce radio program of musical selections: Selects phonograph or tape recording to be played based on program specialty, knowledge of audience taste, or listening audience requests. • Comment on music and other matters of interest to audiences, such as weather, time, or traffic conditions.

Region Xi - Davao, Philippines

• Gather information about people and their opinions, but exclusively focuses on conducting surveys by telephone interviewing specifically in North America.• Work for various clients – such as corporations, government agencies, and political candidates – gathers information to help make fiscal or policy decisions, measure the effectiveness of those decisions, and improve customer satisfaction.• Pre-screen and prequalify people to ensure an ample supply of willing and qualified respondents for the survey research – political, customer satisfaction, sports, or surveys about healthcare.• Control the dataset by pulling response-based sample frames before the project (survey) begins or enforce quotas as the data is collected.

Region Xi - Davao, Philippines

• Promote products and services of a developing petroleum company through telemarketing to varied households and businesses within New York State.• Persuade customers to purchase products and services through offering discounts, rebates, or special offers.