Daphne White Email & Phone Number

Consistently exemplifies ability to build client loyalty and maintain satisfaction by fostering customer connections through listening, offering solutions, and giving superior customer service. Facilitates customer retention by increasing save rate and creating long term value for customers.Identifies customer motivation for calling and uncovers unstated needs. Uses active listening and empathy to quickly address customer concerns and work together to produce a solution.

Assigned to be a team mentor for my peers in which I identified opportunities for growth and created coaching plans to focus on targeted skills. Demonstrated proficiency in the following tasks by successfully meeting progressive goals:Handled inquiries and transactions for single or multiple lines of business and statesIdentifies customers’ motive for calling and understands insurance needsAdded and deleted vehicles, drivers, and coverages from existing policiesProcessed cancellations, renewals, reinstatements, endorsements, payments, and state/federal filingsAdvocated for and educated on Progressive’s products and servicesUsed software applications to track, gather information, and answered inquiries.Partnered with coach to continually develop skills and improve resultsStayed current on products, services, and proceduresRemained flexible in order to betterment the needs of the customer

Provided world class customer experience while solving advanced technical solutions.Met and exceeded outlined metrics and objectives Upsold relevant products and services

Jacksonville, Alabama

Oversaw daily operations within Cricket retail store Maintained inventory within storeHired, trained, and developed sales skills of group of approximately 8 retail employeesProperly scheduled employees for proper coverage during peak timesDeveloped relationships with other businesses to help with marketing and brand awarenessEnsured store was properly merchandised based on CPOG designWas responsible for meeting and exceeding monthly sales quotas and store metrics

Anniston, Alabama Area

Was responsible for understanding automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.Developed buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.Qualified buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.Demonstrated automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.Closed sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collected payment; delivered automobile

Jacksonville, Alabama

Was responsible for meeting and exceeding monthly sales quotas while providing our customers with a great experience. Educated our new and existing customers, matching the customer's needs within our industry leading portfolio of products, and also anticipating the future needs.Was point of contact for store operations issues for store manager, including but not limited to: inventory reporting, restocking and ordering of supplies and accessories, and handling customer concerns or complaints needing escalation. Was In charge of onboarding store reps during their in field training, and continuous education of other store reps with new and existing products and services as necessary.

Birmingham, Al

Was responsible for meeting and exceeding monthly sales quotas while providing our customers with a great experience. Educated new and existing customers, matching the customer's needs within our industry leading portfolio of products, and also anticipating the future needs .