Daphne Chow Email & Phone Number

Singapore, Singapore

• Responsible for acquiring, managing and developing global corporate accounts and growing revenue
• Leads the development and implementation of corporate sales programmes
• Manages Travel Management Companies and corporate accounts to garner market intelligence and drive sales strategies to grow market share and identify new leads

Singapore

• Spearheaded monthly analysis of key operational performance indicators for the Cabin Crew Division with the purpose of identifying productivity and service gaps
• Ideation, strategic planning, and formulation of policies relating to inflight products and services
• Reviewed and streamlined existing service policies performed onboard by Singapore Airlines’ Cabin Crew
• Daily management of operational/inflight issues
• Project, stakeholder and change management for implementation of both major or minor projects to local, regional, and global teams
• Oversaw and executed approximately 3-4 crew engagement programs annually

Singapore

• Oversaw overall operations including an average of 3,000 weekly walk-in customers, at both the Singapore Airlines Service Centre at ION and Singapore Airlines Ticket Office at Changi Airport Terminal 2 & 3, to ensure.
• Managed and handled escalated customer cases
• Hired, coached and mentored a total of 70 Customer Service Officers; provided guidance in developing customer relationship management skills and industry knowledge
• Managed budget and departmental financial matters
• Planned and organised bi-annual staff recognition & awards nights

Singapore

• Oversaw execution of HR workforce admin including timely preparation of retirement & reemployment contracts, selection & appointments of Management Pilots, and accurate payments of salary and bulk payments through SAP
• Led the overall end-to-end HR process of the release of expatriate pilots
• Managed surplus manpower and administered a voluntary no-pay leave scheme for all pilots
• Key member of the organizing committee that planned and executed the SIA Open House 2015 as part of SG50 celebrations

Singapore

• Conducted market research and in-depth analysis to gain insights into the pet specialty (pet food) channel, to understand consumer's decision-making and purchase behaviour
• Led and implemented a consumer study; provided insightful recommendations that aided improvement plans for the pet specialty channel

Singapore

• Actively supported executives in organizing recruitment drives at polytechnics and universities to recruit team members for attractions at Universal Studios Singapore (USS)
• Prepared and manage daily contract signings with new team members
• Assisted with onboarding sessions of new team members on a weekly basis
• Managed and maintained the USS employee database

Bachelor Of Business Management, Marketing & Organizational Behaviour And Human Resources

Activities and Societies: SMU INDANCITY (Contemporary Dance Society): 4th Executive Committee Secretary

Business, Management, Marketing

International Student Exchange Programme Completed courses in International Marketing, B2B Marketing, Fashion Marketing & Management, and.

Gce A’Levels, History, Literature, Economics, Mathematics, Distinctions In History, Literature & Mathematics

Activities and Societies: 32nd Students’ Council & Modern Dance Society