I lead Customer Success for HubSpot‘s second-largest region alongside running This is Growth!, a content machine that helps thousands of CS Leaders build and scale CS teams.Over the last decade, I’ve helped Scale-Ups and Fortune 500 businesses build and scale global Customer Success teams to service 200K+ customers and $2B+ ARR.It all started with a realisation I had in 2011: If we focus on delivering value to our customers, we won't just retain their business, we will capture more and more of their demand. Customer Success is the second engine of growth for SaaS businesses.Backed by this belief, I spent 4 years helping build a Customer Success as a Service Business. We generated thousands of SuccessQLs for our customers and proved that Customer Success could be a revenue driver.Since that light-bulb moment, I've dedicated my time to building and scaling Customer Success Teams. Over and over again I've seen how my original hypothesis was correct. By focusing on driving value for customers, I've helped businesses I work with achieve 130%+ NRR.My goal is to help people build and scale Customer Success.I currently do it in 4 ways: - I write a weekly newsletter, you can sign up here: https://www.daphnelopes.com/- I host a podcast, you can listen here: https://www.daphnelopes.com/podcast/- I write daily here on LinkedIn- I speak at key conferences and events, you can have me at your event if you submit a request here https://thisisgrowth.media/services-leadership