Daphne Flaquer Email & Phone Number

London, England, GB

Miami, Florida, US

• Assisted the management department with maintaining and improving staff operations to have a productive work environment for all employees and customers.
• Practiced dining service using MICROS and POS systems to execute orders.
• Worked with the front desk department to manage payment statuses and loyalty programs to keep all customer accounts up to date.
• Managed inventory of the food and beverage department to limit the risk of stockouts or inaccuracy of supplies.

La Romana, La Romana, DO

• Worked directly with restaurant managers maintain efficiency of operations in each restaurant to ensure consistency within the resort.
• Assisted the reservations department with guest itineraries to update the system for changes or cancellations.
• Handled communication between the banquets department and suppliers to ensure timely deliveries of supplies and transportation for staff.
• Assisted the head sommelier on the elaboration and improvement of wine menus to provide variety to the guests.

• Organized and updated customer budgets to quote appropriately for events.
• Created and maintained vendor relationships to establish cost efficiency and maintain optimal supply services.
• Handled event staff recruiting and rentals to limit lack of personnel and ensure reinforcement in the case of furniture damages.
• Provided customer service via email, phone, and text messaging to assist customers on event related questions and quote requests.

• Assisted biweekly meetings in the sales department to analyze data and fix areas of improvement concerning yacht charting services.
• Managed customer relationships with Vespa Club members to communicate offers and update customer accounts.
• Improved marketing strategies and helped with the promotion of new products and services to grow the clientele.
• Scheduled yacht maintenance routines to ensure machinery efficiency and avoid mishaps when in use by customers.

Bachelor'S Degree, Hospitality Administration/Management

Summer Program, Hospitality Administration/Management