Daphne Joy Carlos-Salonga Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Up North Science And Technology Park, Commonwealth Avenue, Diliman, Quezon City

Key Accountabilities:• Manage the day to day operations for the New Business Support team to ensure that service level agreement (SLA) is met • Responsible for the daily queuing of staff and work distribution • Perform workforce management duties – schedule management, leave management, report management, compliance management and training logistics• Coordinates with business unit counterpart to resolve on-the-spot process clarifications and gaps• Coordinates with the team trainer to investigate and diffuse escalated issues• Identify opportunities for training and process improvement recommendations• Assists in conducting training needs analysis for personal and professional development of the staff• Handle the monthly, quarterly and annual performance review, one-on-one coaching, support, motivation and development of staff• Evaluate individual and team performance and provide guidance as needed• Handle other related supervisory and administrative duties

Up North Science And Technology Park, Commonwealth Avenue, Quezon City

• Handle training, quality and audit checking for various team transactions• Conduct new hire and cross-training initiatives within the team• Responsible for the preparation of monthly and quarterly reporting of quality and audit checks• Facilitate quarterly training calibrations and skills verification examinations for the Support staff• Responsible for conducting floor support for all underwriting support functions• Handle the ordering of medical and non-medical requirements through approved vendors, processing of invoice payments, rejecting/refunding of cheques, creation of correspondence letters to clients and other functions in support to the case coordination and underwriting areas

Bachelor Of Science (B.S.), Industrial Engineering

Activities and Societies: Nominee - Campus Achievement Award 2007 of Philippine Institute of Industrial Engineers; Assistant Secretary.

Laboratory High School

Activities and Societies: Member - BulSU Dancesport (2001-2002)

Education record